Specialist, Partner Success

Job TitleSpecialist, Partner SuccessJob DescriptionThe Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channelpartners. (Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOUAre you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a/an Partner Success Specialist position at Concentrix is just the right place for you!As a/an Partner Success Specialist, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.CAREER GROWTH AND PERSONAL DEVELOPMENTThis is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.What You Will Do In This RoleAs a/an Partner Success Specialist, you will:Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecastsAchieve defined metrics by promoting the sale of services to a portfolio of strategic channel engagement partnersConduct monthly/quarterly consultative reviews and health checks analyzing our needsMaintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand businessCreate training to the sales team, sharing important insights and promoting the unique value and benefits of productsManage high volume of customer contacts through phone and email each dayWork with teams and management to improve sales processes and achieve a positive customer experienceMaintain a high level of CRM hygiene to ensure all relevant data is captured.Deliver expert customer experiences…with a smile.Your QualificationsYour skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Partner Success Specialist role include:3+ years of prior experience working in a B2B sales capacityA passion for customer experienceExperience with sales pipeline management and forecastingExcellent knowledge of MS Office programsExperience using email, phone and video toolsExperience working with Salesforce.com or similar CRMProficiency in fast-paced multi-taskingEagerness to learn new technologiesMust reside in the United States and have a valid U.S. address for residenceWhat’s In It For YouOne of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:The base salary range for this position is $19.09 - $23.85/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.DailyPay enrollment option to access pay "early," when you want itCompany networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and moreHealth and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journey A modern, state-of-the-art office setting with advanced technologies and a great teamPrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreREIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”JOB AVAILABILITYThis position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. The deadline to apply for this position is: March 23rd, 2026.AcknowledgementsPhysical and Mental RequirementsThe employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.Equal Employment OpportunityConcentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.For more information regarding your EEO rights as an applicant, please visit the following websites:EnglishSpanishAccommodationConcentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.Artificial IntelligenceAs part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.Work AuthorizationIn accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE.