Hospital Field Technician - Healthcare

Summary of Responsibilities Administer layout and installation of AIS RealTime’s RTLS system. Installation of hardware and network systems. Diagnose and repair hardware/ diagnose software problems as they arise. The position will ensure that an industry best practice process is employed to efficiently install our systems and will be responsible for achieving excellence in customer service and satisfaction. Requires 75% national travel. Essential Responsibilities: Manage customer relationships/expectations Deploy system on-time and per customer specifications Interface with clients and customers in a professional manner, adhering to AIS RealTime Hospital Etiquette Organize and prioritize work and solve problems as they arise Work in a dynamic team environment to meet customer deliverables Able to take initiative and work with minimal supervision Respond with maturity to interpersonal team challenges, sensitivity to needs of team members Resolve implementation issues at the customer site Accurately record tasks, hours by project and expenses and emailing them to the Operations Manager for review and submission to Accounting on a weekly basis Perform pre-implementation, implementation and post implementation activities Install Server Appliance, 20 bridges/day, 80 sensors/day, 32 monitors/day, and 80 tags/day (first pass) throughout hospital facilities with minimal re-work required. Follow project plan and direction from CSM and customer Document and organizing customer job files Perform to installation manuals Maintain a hospital’s network, tuning back to full redundancy. Support value improvement by investigating, managing and testing alerts. Use tools to set up system Use software and/or hand tools as required by the job Master System Manager, Status Server, Infopoint, INI Editor, GMS, AirCalibrator, Visio Monitor system performance of customer installations Ensuring good performance and maintenance utilizing System Manager Contribute to continuous improvement activities Develop tools for improved efficiency, product enhancement and customer satisfaction Innovative suggestions for improvement to AIS processes Participate in the 360 degree evaluation process and provide performance input for tam members and team leaders. Other projects and responsibilities may be added at the company’s discretion Non-Essential Responsibilities: Region/Render floor plan files to CAD CSE requirements Essential Requirements and Qualifications: Education: Minimum of an Associates’ Degree in Information Technology, related field or equivalent experience Knowledge Requirements: Knowledge of Network Systems Security and Controls: TCP/IP, HTTP, LAN, WAN, WiFi, and Ethernet protocols. Familiarity with 802.11a/b/g/n and 802.15.4 standards. Experience: OS: XP, Windows 7, Linux Advanced User of Software Packages: MS Office (Word, Excel, Outlook, and Power Point) Diagnose and repair PC hardware/ diagnose software problems Ability to setup servers preferred Required to configure and install LAN networks Other Information: Ability to travel up to 75% nationally Ability to lift, move, and transport 25 lbs of computer equipment Ability to walk up to 4 miles daily, throughout customer site, including climbing into construction areas, basements, attics, storage areas, morgues Ability to kneel, stoop, crouch, bend, and reach is essential for physically affixing RFID tags on various customer assets Ability to verbally communicate with the customer in a timely fashion for reacting quickly to hospital or health emergencies, as well as for explaining to patients and hospital staff what you are doing or what you need to work on Ability to individually navigate a customer site / hospital Ability to bend, crouch and reach and climb ladders as needed when visiting customer sites (may also be required to use tools while on a ladder). Ability to efficiently communicate with Team Members, Partners and Customers The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The company has the right to change the employees’ job duties at its discretion. This is not intended to be an employment contract. Job Type: Full-time Pay: $36,000.00 - $50,000.00 per year Benefits: Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Education: High school or equivalent (Required) License/Certification: Driver's License (Required) Work Location: On the road