(PT) Enrollment Assistant

Examples of DutiesProcesses mail, fax, in-person and online registration including adding, dropping, withdrawing students from classesProvides registration support for students enrolling via Self-serviceEnsures support documentation for transactions is received and filedUpdates student information such as name, address, telephone and email address changesAssists with student enrollment and graduation verificationsProcesses chargeback authorizationsProcesses grade changes as requested by professorsMaintains intake and responses for Enrollment Services emailAssists with the processing of graduates, including degree audit and printing and mailing of diplomasLogs all incoming transcripts for transfer credit into the system (including but not limited to: college transcripts, AP scores, and Police Academy certificates).Processes approved transfer credit by reviewing documents, and applying credit as directed to student records.Answers phone in Enrollment Services to assist callers.Monitors QLess systems and summons students for needed services in a timely mannerWorks with other departments to provide quality service to studentsPerforms related duties as assignedEducationTypical Qualifications High school diploma or GED Associate’s degree preferredExperience Experience working in a professional setting, Higher Education preferredCompetencies And Skills Excellent customer service and communication skills Knowledge of Microsoft Office products Strong organization and record-keeping skills Demonstrated experience working with a diverse population Ability to work as a member of a teamSupplemental InformationTerms of Employment This position may require flexible scheduling to include evenings and weekends and duties at any Atlantic Cape location.