K9 Resorts Supervisor

SupervisorLPHI | K9 ResortsFLSA: Full-Time Hourly Non-ExemptAt K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re looking for a strong Supervisor to help lead our team and operations to the next level.What You’ll DoAs a Supervisor, you’ll be a key leader in the resort—supporting daily operations, developing team members, and ensuring a seamless, 5-star experience for every guest.Leadership & Operations:Serve as a key holder and Manager on Duty (MOD) when neededLead, coach, and support front-of-house and back-of-house teamsEnsure team accountability, performance, and adherence to company standardsAssist with scheduling, staffing, and daily operational executionMaintain a clean, safe, and organized facility aligned with brand standardsCustomer Experience & Sales:Deliver and model 5-Star customer service at every interactionDrive sales by converting inquiries, tours, and walk-ins into enrollmentsPromote services and packages tailored to each pet parent’s needsLead by example in communication, hospitality, and professionalismRepresent the brand at community and marketing eventsPet Care & Team Support:Oversee feeding, medication, and daycare operationsMonitor pet health, safety, and behavior, escalating concerns as neededSupport team members in all areas of the resort—jumping in wherever neededEnsure proper execution of daily checklists and operational proceduresWhat We’re Looking ForPrior supervisory or management experience requiredBackground in pet care, daycare, boarding, or similar environment preferredStrong leadership, coaching, and communication skillsSales-oriented mindset with a proactive, “lead from the front” approachAbility to multitask and thrive in a fast-paced environmentHigh emotional intelligence and professionalismValid driver’s licenseWeekend, holiday, and flexible availability requiredWhat You’ll GetWe invest in our leaders so they can invest in their teams:401(k) with company participationHealth, dental, and vision benefitsFlexible schedulingTraining & leadership development programsEmployee discounts and perksWhy K9 Resorts?This is more than a job—it’s a leadership opportunity in a growing, high-energy environment where people, pets, and performance matter. If you’re ready to lead a team, drive results, and create exceptional experiences, this is your role.Apply today and step into leadership in luxury pet care!