Virtual Medical Assistant

Site: Mass General Brigham Community Physicians, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Virtual Medical Assistant, Annual Wellness Visit ProgramMass General Brigham's Population Health Team is growing! This is a new role that supports a new provider as we launch a new program. The Medical Assistant position is Full Time with comprehensive benefits.You will be working mostly remote from home. Virtual visits are done from your secure home office! Every other Tuesday is required to be onsite at Assembly Row conducting virtual visits from our headquarters.Job SummaryMass General Brigham's Population Health team is committed to improving preventive care delivery for older adults through innovative, accessible, and patient-centered virtual care.You will support the new Annual Wellness Visit Program. You will also have the opportunity to support other programs, of similar patient populations, to support patient volumes.Under the direct supervision of a provider, the Population Health Medical Assistant plays a critical role in this mission by partnering with Advanced Practice Providers (APPs) to deliver seamless, high-quality virtual visits. Through careful preparation, documentation, and patient engagement, the PHSO Medical Assistant (MA) ensures each visit is efficient, comprehensive, and personalized to the patient's needs.This position supports the Population Health team's broader goal within the new program.1. Increasing completion rates for Annual Wellness Visits among Medicare patients.2. Enhancing access to preventive care through virtual modalities.3. Reducing provider administrative burden and optimizing clinical workflows.4. Coordinating follow-up visits5. Assisting to gather information outstanding to close care gaps6. Supporting PHSO programs annual wellness visits, cardiac kidney metabolic, advanced chronic kidney disease programs in clinical support responsibilities as a medical assistant to these teamsAs part of the Population Health department, this role contributes to Mass General Brigham's systemwide efforts to improve quality, equity, and patient experience while supporting sustainable, value-based care for aging populations.QualificationsWhat You'll BringHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree? NoBasic Life Support [BLS Certification] preferredCertified Medical Assistant - Active Certification requiredDirect MA experience or medical field work 1-2 years at least requiredExperience with annual visits, rooming and supporting geriatric patients who receive Medicare benefits is a plusSkills for SuccessThe MA supports geriatric population and supports the provider. MA will conduct wellness visits virtually. This role conducts virtual annual assessments. Duties include conducting initial assessment and virtual rooming, vital signs, as well as risk assessment is important with patients to update provider on their history.Exceptional interpersonal and communication skills are essential for success in this position.Ability to prioritize tasks in complex and busy environments.Accuracy and attention to detail.Comply with all local, state, and federal privacy and confidentiality rules and regulations.Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.Comprehensive knowledge of medical terminology, procedures, and protocols.Proficiency in electronic health record (EHR) systems and medical office software.Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Managing one's own time and the time of othersAdditional Job Details (if applicable)Working Model RequirementsM-F Eastern Business Hours requiredDaily shifts start at 8am or 830am ET, must be flexible for provider scheduleOnsite at Assembly Row, 1x every two weeks on Tuesdays. Virtual visits are completed from the officeRemote TypeHybridWork Location399 Revolution DriveScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$17.71 - $24.94/HourlyGrade3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.