Live Chat Agent

Mitchell Aircraft LLC is a prominent supplier and distributor of aircraft parts, serving airlines, cargo operators, and maintenance, repair, and overhaul (MRO) facilities globally. Founded in 1987, we have grown to become one of the largest and most respected independent global parts distributors in the industry. We pride ourselves on delivering quality aircraft parts and an unparalleled level of service. Unlike many in the industry, we focus on building strong relationships with our customers instead of just pushing quotes out in volume. Currently, we are seeking a Live Chat Agent who will play a crucial role in maintaining our commitment to superior customer service and strong client relationships. This position is vital as it directly influences the experience of our customers who rely on us for competitive pricing and the highest standards of service. The ideal candidate will not only excel in communication but also understand the aviation industry to provide expert assistance. This is an exciting opportunity to join a respected team in a dynamic and fast-paced environment, where your contributions will directly impact our operations and customer satisfaction.ResponsibilitiesManage live chat interactions with customers to provide prompt and accurate information regarding aircraft parts and servicesAssist customers with inquiries, including pricing, availability, order status, and technical supportCollaborate with the sales and customer service departments to ensure customer needs are met efficientlyMaintain up-to-date knowledge of the company's products and services to provide informed responses to client questionsDocument customer interactions and gather feedback to improve services and support processesIdentify opportunities to upsell products and services during customer interactions while maintaining a focus on solutionsProvide a high level of customer service, ensuring customer satisfaction and loyalty through effective communicationRequirementsProven experience in a customer service role, preferably in live chat or online support environmentsStrong communication skills, both written and verbal, with the ability to convey information clearly and conciselyFamiliarity with the aviation industry and aircraft parts is a plus, but not mandatoryProficient in using live chat software and other customer relationship management toolsAbility to multitask and respond to customer inquiries in a fast-paced environmentStrong problem-solving skills and the ability to think critically when addressing customer concernsAvailability to work flexible hours, including weekends and holidays when necessaryBenefitsHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Training & DevelopmentWork From HomeWellness Resources