Technical Operations Principal 2026-01098

General DescriptionThe Wyoming Department of Transportation (WYDOT) Telecommunications Program is seeking a WyoLink Principal Technician located in Cheyenne, Wyoming. This position will provide crucial support to the digital trunked VHF P-25 WyoLink Statewide Public Safety Communications System. The role administers, maintains, and upgrades the hardware and software of the WyoLink master sites and associated radio sites to ensure maximum system availability for public safety agencies while providing system-related support to the end user.$2,000 Hiring Bonus – See notes for eligibility.Benefits include comprehensive health, dental, and vision insurance; paid vacation, sick leave, FMLA, and holidays; retirement – pension and 457B plans; meaningful work that makes a difference for Wyoming communities; and more. Explore our Total Compensation Calculator: https://compensationcalculator.wyo.govHuman Resource Contact: 307-777-4455 or amy.vigil1@wyo.govEssential FunctionsAdminister the WyoLink system and its users' subscriber equipment, including fault management, configuration management, performance management, and security management.Use advanced IP configuration management and system administration applications to optimize WyoLink servers, databases, routers, and gateways and their service to affiliated agency networks and third-party IT applications.Respond to system alarms and resolve user trouble reports and emergency system re-configurations during crises. Diagnose problems relating to tele-data/microwave interconnects and/or radio frequency equipment.Coordinate and monitor the implementation, maintenance, and repair of WyoLink communication subsystems and equipment, including efforts of contractors and interagency/inter-division maintenance partners. Monitor and follow up on contractor maintenance efforts and depot-level equipment repairs.Consult with and advise communications system user agencies to understand their current and future needs in order to evaluate options, configure systems, and formulate operating policies to meet their requirements. Assist these agencies in the development of their fleet maps and code plugs, while making recommendations on features and benefits for their communication system.Configure equipment to perform to customer requirements, enable subscriber equipment in system configuration software, set operating parameters and permissions for subscriber equipment, and use system resources to troubleshoot subscriber equipment connectivity and operational issues.Program and check out subscriber radios and console systems using Customer Programming Software, and other tools for radio maintenance and alignment.Measure system performance and results with specialized network software and communications tools to ensure levels of service specified in communication systems requirements.Provide graphical reports to the WyoLink Support Manager to demonstrate system availability and usage, and proactively determine cause and remediation for high-usage sites.Perform database back-ups and restorals.PreferencesPreferred candidates have a degree in Telecommunications, Information Technology, Network Administration, Electronics, or a closely related field, plus 6–8 years of experience in this field, including supervisory responsibilities.F.C.C. General Radio Operators License required within six months of employment.Experience working within a digital trunked VHF P-25 communications system.KnowledgeAbility to use specialized voice and data telecommunication systems and equipment; must analyze performance, interpret and use specification sheets and technical diagrams/manuals, and network management software.Broad knowledge of Telecommunications, Electricity, Electronics, Information Technology, and facilities; including telephony, data communications, integration of voice & data communication systems with computers & electronic devices, transmission media, towers, vehicle electrical, and building/facility services.Advanced technical knowledge, with the ability to independently install, configure, modify, and repair telecommunications networks and equipment, and adjoining computers & electronics.Advanced specialized training in TCP/IP, WAN/LAN, SNMP, hubs/switches/routers, specialized databases/servers, computer operating systems, and network management.Skills in written and oral communication, including leadership, training, conflict resolution, consensus building, team building, and preparation of clear and concise records, reports, correspondence, training, and other written materials.Ability to interpret, prepare, review, and edit highly technical schematics, documents, reports, and papers.Ability to coordinate, organize, oversee, train, assign, and manage people and equipment efficiently to prioritize and accomplish work; e.g., records management, inventory control, personal advancement, and training.Ability to effectively manage own time and work independently and/or with limited supervision for extended periods, and to make reasoned decisions when confronted with unusual circumstances.Minimum QualificationsEducation: Bachelor's Degree (typically in Telecommunications).Experience: 0–3 years of progressive work experience in Technical Operations, with acquired knowledge at the level of a Senior Technical Operations Technician.Certificates, Licenses, Registrations: Some agencies may require a Class A Commercial Driver's License.Alternative: 4–6 years of progressive work experience in Technical Operations with acquired knowledge at the level of a Senior Technical Operations Technician, plus possible Class A Commercial Driver's License.Physical Working ConditionsRegularly part of an on-call rotation (up to 50% of the time) to perform WyoLink network operations duties at all hours. Subject to call at any time 24/7.May be required to travel to remote and difficult to access communication sites by special-purpose vehicle and/or on foot, snowshoes, skis, or other means.Ability to work effectively alone in remote areas at all hours in all weather conditions.Ability to safely pick up and carry 50-pound items.Successful candidate must establish and/or maintain a primary residence within approximately 30 miles of the Cheyenne WYDOT facility to respond promptly to mission-critical public safety communications system outages.NotesFLSA: Non-exempt.Candidates must pass a background/reference check; successful applicants will be required to have a fingerprint check through the Wyoming Division of Criminal Investigations.E-Verify: WYDOT uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States.Qualifying eligibility and criteria for the hiring bonus include:• Temporary employees accepting a full-time permanent position.• Current employees accepting a promotional opportunity – recruitment must have been opened to the public.• One year of service to WYDOT must be completed; failure to complete this requirement will forfeit the hiring incentive; funds will be recouped from final pay.• Internal candidates would be required to remain in the position for a minimum of one year from their promotion date.• Employees would only be eligible for one hiring bonus in a 12-month period.• If the employee elects to downgrade through an active recruitment and/or appointment during the twelve-month period, they would be required to pay the bonus back.The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.Class Specifications are subject to change; please refer to the A & I HRD Website to ensure that you have the most recent version.J-18808-Ljbffr