Customer Service Representative

Job Description Job Summary Provides customer service and resolves issues by offering solutions, explanations and options. General Accountabilities Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.Ensures full customer satisfaction and maintains a friendly, helpful demeanor.Identifies and prioritizes problems and issues related to service area.Maintains close contact with customer to give updates on progress toward resolution of issue or service request.Ensures that appropriate changes were made to resolve customers' problems.Refers unresolved customer issues to designated departments for further investigation.Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.*The company reserves the right to add or change duties at any time. Job Qualifications Education: High school diploma or equivalentExperience: 1-2 years of related experience Skills Excellent verbal and written communicationService orientationCritical thinkingActive listening