Epicor Prophet 21 Support Lead - Manager - 00068320671
About the RoleThe Epicor Prophet 21 (P21) Onsite Support Lead will provide functional and operational leadership for the day-to-day support of Epicor P21 within a distribution center environment. This role serves as the primary onsite point of contact, ensuring system stability, issue resolution, and seamless warehouse operations.ResponsibilitiesIn this role, you will:Serve as the primary onsite support lead for Epicor Prophet 21 (P21), owning functional support and operational coordination across warehouse and inventory modules.Support core distribution center processes, including receiving, put-away, picking, shipping, replenishment, cycle counts, and inventory control.Lead incident, problem, and service request management, including initial triage, functional analysis, and business impact assessment.Coordinate closely with offshore L2/L3 support teams, third-party vendors, and Epicor support for complex issues and escalations.Monitor application health, batch jobs, interfaces, and daily warehouse transactions to proactively identify and address issues.Work ModelAt Cognizant, we strive to provide flexibility wherever possible and support a healthy work-life balance through our wellbeing programs. Based on business requirements, this role is onsite, requiring 4–5 days per week at a client or Cognizant office in Irving, TXWorking arrangements are accurate as of the posting date and may change based on project, business, or client needs. Role expectations will always be clearly communicated.What You Need to HaveStrong functional experience supporting Epicor Prophet 21Solid understanding of Warehouse Management and Inventory Management processes within a distribution environment.Proven experience handling production issues in business-critical distribution center operations.Excellent stakeholder communication and onsite coordination skills.Nice to HaveExperience with EDI transactions (e.g., 850, 856) and related issue resolution.Knowledge of ECM /DocStar for document and content management.Exposure to Epicor Data Analytics or reporting tools.Experience working in hybrid onsite/offshore AMS support modelsWhy CognizantWe're excited to meet individuals who share our mission and are eager to make an impact. Even if you meet only the minimum qualifications, we encourage you to apply and highlight your transferable skills and unique experiences.Salary and Other CompensationApplication Deadline: 05/24/2026Salary Range: $120,000 – $130,000 annually, dependent on experience and qualificationsIncentive Compensation: Eligible for Cognizant's discretionary annual incentive program, based on performance and plan termsBenefitsCognizant offers a comprehensive benefits package, subject to eligibility requirements, including:Medical, Dental, Vision, and Life InsurancePaid Holidays and Paid Time Off401(k) Plan and ContributionsLong-Term and Short-Term DisabilityPaid Parental LeaveEmployee Stock Purchase PlanDisclaimer: Salary, compensation, and benefits information is accurate as of the posting date and may be modified by Cognizant at any time, subject to applicable law.CogWW901Please note this role is not able to offer visa transfer or sponsorship now or in the future.Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.J-18808-Ljbffr