SAP S/4HANA Service Warranty Lead Automotive

job role:SAP S4HANA Service Warranty Lead Automotivelocation:Newark California4- days office is mustVisa -anyNOTE-Claim adjudication will be performed in SAP as the system of record. Lucid does not use SAP FSM or SAP CEC.The client plans to use Salesforce Field Service and Service Cloud as their strategic front-end for their company-owned Service Centers (this is their "DMS").For their global Importer and Authorized Repairer partners (similar to dealers), they are building a Full Stack custom portal.Lucid's SAP S/4 HANA must integrate with both of the above to support aftersales business processes via their middleware which is Workato.The SAP S/4HANA Service & Warranty Lead will be responsible for designing, leading, and delivering end-to-end service management and warranty solutions on SAP S/4HANA for an automotive enterprise. This role acts as the functional authority for After-Sales, Service Operations, and Warranty processes, working closely with business stakeholders, SAP technical teams, and system integrators to enable scalable, compliant, and customer-centric solutions.The role is critical in supporting dealer networks, OEM warranty claims, recall management, and service execution across vehicles, parts, and service contracts.Solution Leadership & ArchitectureLead the end-to-end SAP S/4HANA Service and Warranty solution design, aligned with automotive best practices.Define Target Architecture LeveragingSAP S/4HANA Service (Embedded Service Management)SAP CS / SD Service scenariosSAP Warranty ManagementIntegration with SAP MM, PM/EAM, FI/CO, and CRM/Customer Experience toolsDrive fit-to-standard workshops and gap analysis with business stakeholders.Business Process OwnershipOwn and optimize After-Sales Service and Warranty processes, including:Warranty claim adjudication (dealer and third-party)Vehicle and parts warranty trackingLabor operation and failure code managementGoodwill and recall campaign handlingService order processing and billingAlign global and regional service processes while supporting localization needs.Act as the primary functional lead and advisor for Service and Warranty within S/4HANA programs.Partner with:After-Sales OperationsQuality and EngineeringFinance and ControllingDealer Network and Business Transformation teamsTranslate business strategy into executable SAP designs and roadmaps.Lead functional configuration, design reviews, and solution validation across program phases (Explore, Realize, Deploy).Ensure integration consistency across:Vehicle Master & VIN handlingParts logisticsFinancial settlement and accrualsSupport testing strategy (SIT/UAT), cutover planning, and production readiness.Enforce SAP and automotive compliance standards.SAP & Functional Expertise10+ years of SAP experience with strong leadership in Service and Warranty domains.Hands-on Experience WithSAP S/4HANA Service or SAP CSSAP Warranty ManagementService Orders, Notifications, and SettlementDeep understanding of automotive after-sales processes and dealer ecosystems.Experience leading large-scale SAP S/4HANA transformation programs.Strong communication and executive stakeholder management skills.Ability to mentor functional teams and influence design decisions across workstreams.Experience Integrating S/4HANA WithSAP FSM or CRM/CECDealer Management Systems (DMS)External warranty or adjudication platformsWorking knowledge of IDocs, APIs, and integrati