Customer Service Representative

Customer Service Representative, Parts & Repair At ABB, we help industries run leaner and cleanerand every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.In this role, you will have the opportunity to act as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do business with. Each day, you will provide internal and external customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinate with relevant resources to have complete case ownership. You will also showcase your expertise by improving customer experience and first contact to cash transition rate and creating more business opportunities for ABB.The work model for the role is: HybridThis role is contributing to the Automation Division in the United States.You will be mainly accountable for:Recommending appropriate solutions for customer requests and coordinating with related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place.Initiating customer feedback loops in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement.Supporting the regular maintenance of contact lists, routing tables, and information on internal/external pages.Assisting the business in outbound activities like marketing campaigns and providing follow-the-sun or face-to-face customer interaction services.Our team dynamics: You will join a dynamic and high performing team, where you will be able to thrive.Qualifications for the role:5+ years of experience in customer service and order entryExperience with SAP preferredExperience with Salesforce preferredProficient with the MS Suite of products (Outlook, Excel, One Note)Associates Degree in Business or related fieldExcellent verbal and written communication skillsValid USA work authorizationWhat's in it for you:We want you to bring your full self to workyour ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites:ABB Benefit Summary for eligible US employeesChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D 100% employee paid up to maximumsShort Term Disability up to 26 weeks Company paidLong Term Disability 60% of pay Company paid. Ability to "buy-up" to 66 2/3% of pay.Supplemental benefits 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insuranceParental Leave up to 6 weeksEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $58,500 and $93,600 annually.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?