Scheduler for Service Company

Job description:About UsWe are a leading provider of commercial kitchen exhaust and fire safety services across New York City, Long Island, and Westchester. We take pride in delivering high-quality service, maintaining long-term client relationships, and upholding the highest safety standards.We’re seeking an experienced, sharp, and proactive Dispatcher/Scheduler who knows the five boroughs inside and out and can manage a high volume of field service operations with precision, professionalism, and urgency.Position SummaryThe Scheduling Coordinator will oversee day-to-day field operations by coordinating technician schedules, managing service requests, and ensuring all jobs are completed efficiently and on time. This role requires exceptional multitasking skills, quick problem-solving, and deep geographical knowledge of NYC to maximize route efficiency and technician productivity.Key ResponsibilitiesCoordinate daily dispatching operations, including scheduling service appointments, assigning field technicians, and organizing routes for efficiencyMaintain timely and accurate communication with customers regarding service appointments, updates, and any scheduling changesTrack technician productivity and job completion to support service quality and customer satisfactionWork closely with the operations team to prioritize service requests, allocate technicians appropriately, and maintain service standardsAddress scheduling conflicts, emergency adjustments, or customer concerns in a timely and professional mannerFollow established dispatching procedures and recommend process improvements to enhance efficiency and customer serviceFollow company guidelines for customer service protocols and operational proceduresGenerate and update service quotes accurately in accordance with training procedures, ensuring account information remains current and correctSupport other departments when neededSubmit deficiency quotes identified during service visits, with assistance from the Operations Supervisor when necessaryQualifications3+ years of proven dispatching/scheduling experience, preferably in a service, maintenance, or field operations industryExpert knowledge of the five boroughs — able to efficiently route multiple teams around NYC traffic and timing challengesStrong leadership and organizational skills with the ability to manage multiple priorities under pressureExcellent communication and interpersonal abilitiesProficiency in dispatch/scheduling software and Microsoft Office SuiteDetail-oriented and highly reliable, with strong problem-solving skillsExperience in fire safety, grease trap systems, or environmental services is a plusWhy Join UsCompetitive pay based on experienceOpportunity for growth within a respected and expanding companySupportive, team-oriented environmentConsistent full-time schedule (Monday–Friday)Company focused on professionalism, efficiency, and employee successBenefitsPTOJob Type: Full-timeBenefits:Commuter assistanceDental insuranceHealth insurancePaid time offVision insuranceExperience:Dispatching: 3 years (Required)Powered by JazzHRe8mkMB4Ti6