Senior Principal, Payments Performance & Analytics

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!Our ValuesBest LifeWe believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.Growth MindsetWe are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.One TeamFrom day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.RESPONSIBILITIES:Conduct performance monitoring on a continuous basis, evolving the function by automating and optimizing processes to become proactive and forward-lookingConduct forensic research and analysis on billing, payment and collections requests and issues in order to identify risks and opportunities and provide valuable information to internal and external stakeholdersConduct in-depth analysis and prepare value-add presentations for clients offering insights into their performance and preparing recommendationsEvaluate comprehensive business intelligence to identify emerging trends, opportunities, and changes in payment industry practicesProvide insightful and actionable recommendations to support key decision-making processesProduce reports and communications for key stakeholders across Product, Sales, Finance, Accounting, Customer Success, and Operations, ensuring transparency and alignmentCollaborating closely with Product, Engineering, Operations and Finance to prioritize collection strategies and initiatives across a multi-quarter roadmapEvaluating initiatives based on revenue potential, cost savings, performance impact and riskOwning complex problem solving and riving outcomes through influence QUALIFICATIONS:10+ years of experience in collections performance, operations, business analysis, strategy, or a related field within the payments industryStrong analytical and problem-solving skills, with a proven ability to interpret complex data and turn insights into actionable strategiesExcellent communication and presentation skills, with the ability to engage and influence stakeholders at all levelsProficiency in quantitative and qualitative analysis to inform strategic pricingAdvanced Microsoft Excel analysis and PowerPoint presentation skills A proactive approach to identifying and pursuing new opportunities for business improvement. Proven experience providing technical leadershipAbility to work in a fast-paced and dynamic environment, managing multiple projects simultaneously with a focus on results. Knowledge of the payments industry landscape, including card scheme fees, bank processing costs, emerging pricing trends, and technology. Ability to think strategically and identify opportunities for innovation and improvement in payment systems. Commitment to excellence in work and a passion for driving business success through strategic analysis, data, and insights. Dallas-based candidates are expected to work from the office one to two days per weekPlease note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S. based candidates for this position is $125,000 - $130,000 USD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.WHAT’S IN IT FOR YOU:Purpose led company with a Values focused culture – Best Life, One Team, Growth MindsetTime Off – with our open PTO policy, we offer flexibility in how and when you take PTO!Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteamParental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws! Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursementMedical/Dental/Vision coverage EAP – we get you help when you need it. Period.Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16And more! – so many benefits we couldn’t even fit them all here!At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.comAbout ABC FitnessABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com