Analyst (Support & Operations)
Job Summary:
The Healthcare Specialist will be responsible for providing premier customer service on inquiries, processing orders, explaining client products, and handling complaints in a prompt, courteous, clear and concise manner.
Key Responsibilities:
Essential Duties and Responsibilities include the all or majority of the following below. Other duties may be assigned.
- Confers with internal and/or external customers in order to provide information about products and/or services such as processing customer requests, orders, cancel accounts or obtain details of complaints over the phone, by email, live chat, social media or other method of communication.
- Resolves customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.
- Ensures customer satisfaction and loyalty by consulting with customers, assisting customers, and resolving a wide variety of customer requests, inquiries, and complaints.
- Assists with product or service related tasks and activities, which may include order processing, invoicing, researching accounts, order history, handling returns, client program policies and opening new accounts.
- Keeps records of customer interactions and transactions, recording details of inquiries, complaints, comments and actions taken.
- Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty for the client.
- Documents Adverse Events and Quality Complaints.
- Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. May make outbound calls related to the product or service, and/or in follow-up to a customer inquiry.
Skill Requirements
customer service experience
Must Have Skill
Customer Relationship Management
Good to Have Skill
Other Requirements: