Information Technology Technician-Server Room

1) About SolutionMallSolutionMall is a global B2B solution delivery platform serving infrastructure and industrial projects.We are not a traditional product marketplace. We support customers through a more structured workflow that covers requirement analysis, system design, product selection and verification, system pre-integration, delivery support, and lifecycle coordination.For data center and IT infrastructure related opportunities, SolutionMall supports a broad equipment portfolio including modular data center solutions, UPS systems, PDU systems, outdoor cabinets, indoor racks, air conditioning, and power & environmental monitoring products. These categories are already organized as part of SolutionMall’s IDC equipment system, together with technical resources and sales playbooks.2) Role OverviewWe are looking for an IT Engineer – Server Room & IT Infrastructure Equipment to support projects and technical work across the Middle East region, excluding Saudi Arabia and the UAE.This is a part-time role and can also be understood as a flexible cooperation-based technical position. However, the focus of this role is primarily on technical capability, not pure sales or general project coordination.We are looking for someone who has practical knowledge of server room equipment, IT infrastructure hardware, and supporting facility products, and who can help with:technical product understandingequipment matching and configuration supportrequirement clarificationquotation and product selection supportproject-related technical communicationbasic customer-facing technical supportBusiness development and market support are part of the role, but they are secondary. The priority is to find someone who can truly understand the technical side of IT room and infrastructure equipment and contribute to actual projects.3) Key ResponsibilitiesTechnical Support for IT Infrastructure EquipmentSupport technical work related to server room and IT infrastructure equipmentAssist in understanding project requirements and matching suitable equipment categoriesProvide technical support for products such as:modular data center systemsUPS systemsPDU systemsindoor racks and cabinetsoutdoor cabinetsair conditioning systemspower and environmental monitoring devicesHelp review basic technical requirements, product suitability, and equipment configuration directionThese product categories are already part of SolutionMall’s centralized IDC equipment suite and are supported by product catalog, technical resources, and sales support materials.Requirement Clarification & Product SelectionSupport the clarification of customer requirements related to server room and IT supporting equipmentHelp translate project needs into structured equipment lists or product directionAssist in checking whether selected equipment matches basic project conditions and application requirementsSupport quotation preparation, product comparison, and technical communication during solution matchingProject Technical CoordinationWork with SolutionMall teams to support technical communication during project follow-upAssist in answering customer questions related to equipment categories, application scenarios, and basic configurationSupport coordination between customer requirements, equipment selection, and project progressHelp ensure that technical communication remains clear during quotation, order, and delivery stagesBasic Business SupportSupport local business follow-up when technical explanation is neededAssist in following project leads and customer opportunities related to server room and IT infrastructure equipmentHelp with practical coordination during RFQ follow-up, quotation discussion, and order-related communicationThis business support direction is consistent with SolutionMall’s cooperation model, which includes customer development, project opportunity tracking, RFQ follow-up, and order docking, but in this role those tasks should support the technical work rather than replace it.Market & Technical FeedbackShare local feedback on customer preferences, equipment demand, competitor situations, and project conditionsProvide practical suggestions based on local market and project-side technical needsHelp SolutionMall improve technical response and regional support for IT infrastructure opportunities4) QualificationsRequired2+ years of experience in one or more of the following areas:server room equipmentIT infrastructure hardwaredata center supporting equipmenttechnical support for UPS / PDU / racks / cabinetsIT project technical coordinationBasic to practical understanding of products such as:UPSPDUindoor racksoutdoor cabinetscooling or air conditioning related equipmentpower and environmental monitoring devicesAbility to understand customer requirements and support product matching or equipment configurationGood communication skills for technical discussionsComfortable working in a part-time and flexible roleWorking proficiency in EnglishPreferredExperience with modular data center or server room related projectsExperience supporting quotations, product selection, or equipment configuration for IT infrastructure projectsFamiliarity with local contractors, distributors, integrators, or project-based customers in the Middle EastArabic or other regional language skills are a strong advantage5) CoverageThis role focuses on the Middle East region excluding Saudi Arabia and the UAE.Potential markets may include:QatarKuwaitOmanBahrainIraqJordanLebanonCoverage may vary depending on actual project opportunities and business needs.6) Work ModelThis is a part-time role.The role is suitable for someone who already has relevant technical experience and can support SolutionMall in a flexible way on:technical product supportequipment selection and matchingproject requirement clarificationquotation and order-related technical coordinationcustomer-facing technical communicationThis can also develop into a longer-term cooperation model depending on project participation and business results.7) CompensationCompensation is based on actual participation and contribution, including:technical support contributionproject follow-up participationquotation and equipment selection supportcustomer and opportunity follow-up supportbusiness and project resultsDetailed structure will be shared with selected candidates.8) How to ApplyOption 1Apply through LinkedIn with a short introduction about your relevant experience, such as:server room equipment supportUPS / PDU / rack / cabinet related projectsIT infrastructure technical supportquotation and equipment matchingdata center supporting equipmentOption 2Email your CV to: frank.yan@solutionmall.comSubject lineIT Engineer – Server Room & IT Infrastructure Equipment (Middle East, excluding Saudi Arabia and UAE)