Patient Services Specialist III - SHP Speech and Hearing Clinic

IntroductionNationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.About TTUHSCTexas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.Visa InformationTTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.Position DescriptionThe PSS III independently follows established procedures to conduct moderate to complex clerical responsibilities that impact clinic patient flow. Responsibilities may include registration, scheduling, collections, and/or insurance authorizations.Major/Essential FunctionsManages patient check-in process and ensures that all necessary records (including HIPAA and other compliance documents) are obtained and are up-to-date. Verifies that needed referrals and authorizations have been obtained. Supports resolution of denied or delayed insurance claims. Optimizes patient satisfaction, provider time, and facility utilization by scheduling appointments according to established Clinic protocols. Verify appointments when contacted by patients or providers and adjust the schedule for cancellations/no-shows. Calculates clinic charges; collects and records patient co-pays and payments. Works with other staff to file, collect, and expedite third-party claims. Manages authorizations and claim follow-up. Tracks outstanding balances/issues. Communicates with patients, graduate students, TTUHSC(Texas Tech Health Sciences Center) and non-TTUHSC physicians, and various community referral sources. Handles inquiries and provides information about the SLH Clinic; obtains referrals, authorizations, and external reports as needed. Exercises diplomacy and problem-solving skills when handling complaints. Educates and supervises graduate assistants and clinicians about clinical policies and procedures. Assists faculty with operational logistics and supports the operational needs of a university teaching clinic by coordinating communication and workflow among patients, faculty supervisors, graduate clinicians, and community providers. Performs day-to-day administrative functions and general office duties, including word processing, copying, filing, answering phones and directing calls, and entering and retrieving patient data. Works collaboratively with other staff to cover duties in the event of an absence or illness. Maintains secure records, assists with audits and ensures documentation compliance and completeness. Maintains compliance with HIPAA, FERPA, university, and clinical documentation policies; identifies and reports discrepancies or privacy concerns. Exercises independent judgment to resolve scheduling conflicts, patient concerns, insurance issues, and operational challenges. Required QualificationsHigh School diploma or equivalent and 3 years of related experience.Preferred QualificationsExperience with EPIC. Bilingual(English and Spanish). Experience with insurance and authorizations. Required AttachmentsCover Letter, Resume / CVBenefitsTTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team membersPaid Time Off – Including holidays, vacation, sick leave and moreRetirement PlansWellness ProgramsCertified Mother-Friendly WorkplaceAdditionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more. Job TypeFull TimePay BasisHourlyPay Grade Minimum15.00Pay Grade Maximum24.04Pay StatementCompensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.Grant Funded?NoTravel RequiredNoneShiftDayDoes this position work in a research laboratory?NoEEO StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.Jeanne Clery ActThe Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.