Customer Service Account Manager Job in Franklin, TN | Robert Half

Customer Service Account ManagerWe are looking for a motivated and detail-oriented Customer Service Account Manager to join our team in Franklin, Tennessee. In this role, you will play a key part in ensuring customer satisfaction by managing orders, coordinating logistics, and maintaining clear communication with clients. The ideal candidate thrives in a fast-paced environment and is committed to delivering exceptional service.Responsibilities:Oversee the fulfillment of customer orders, ensuring all requirements are met and promptly communicating updates to clients.Arrange transportation that aligns with customers' delivery expectations and timelines.Prepare and complete invoices and customs documentation for orders, ensuring timely delivery of paperwork to customers.Maintain effective communication with assigned accounts, addressing and resolving issues in a timely manner.Update and manage order tracking systems, providing regular updates on shipment status until delivery is complete.Identify opportunities for process improvements and implement solutions to enhance efficiency.Collaborate with internal teams to ensure a seamless customer experience.Handle additional duties and responsibilities as assigned to support the team.