Sales Operations Analyst

Established in 2014 and based in Charleston, South Carolina, Soteria's expertise in the cybersecurity domain is predicated upon the accumulated practical experience across all team members. Soteria's security professionals have held leading positions in private industries, state governments, and federal intelligence communities.Driven by this combined pool of knowledge as well as the belief that "Security is for Everyone," Soteria offers advisory services and solutions which are significantly differentiated from the security status quo. Soteria treats each client as a unique case deserving of individualized security insights and specialized hands-on assistance.The Sales Operations Analyst (SOA) plays a critical role in ensuring the sales organization operates efficiently and on schedule. This position is responsible for proactively supporting client needs, coordinating scopes of work, managing contract renewals, and organizing meeting schedules. The SOA enables the Sales team to focus on securing and growing client relationships by providing operational excellence and consistent support.This role requires a highly detail-oriented, service-driven professional who thrives in a collaborative team environment and can effectively manage multiple priorities. As a key contributor, the SOA ensures exceptional client experiences from the initial sales engagement through project completion.Success in this role is measured by timely and proactive client communication, successful execution of scopes of work and renewals, and strong alignment with company values and culture. The impact of this role extends across the organization, enhancing overall operational effectiveness.This position offers career growth opportunities into roles such as Account Executive, Account Manager, or Sales Operations Team Lead.Core ResponsibilitiesExecute internal sales operations processes and procedures with efficiency and accuracyEvaluate existing processes and identify opportunities for improvement, optimization, or automationDeliver timely reports and insights to Soteria leadership, clients, and partnersMaintain documentation, templates, and product definitions to support workflows and automationCreate and deliver scopes of work as directed or requested by clients and Sales staffCoordinate with internal teams and technology partners to align solutions with customer needsGather and communicate competitive intelligence and client feedback to inform product enhancementsMaintain and update CRM systems with accurate pipeline, activity, and opportunity dataRequired QualificationsU.S.-based and authorized to work in the United StatesMinimum of 2 years of experience in Sales Operations, Business Analysis, Sales Development, or a related roleExperience within cybersecurity or IT partner/channel ecosystems preferredStrong collaboration skills with the ability to thrive in a team-oriented environmentExcellent written and verbal communication skillsAbility to work remotely with professionalism, reliability, and a productive home office setupStrong attention to detail with the ability to manage multiple tasks and ensure follow-throughProficiency with modern office tools and systemsPreferred Skills & AttributesHigh-energy, results-driven, and team-oriented mindsetPositive, proactive, and solution-focused attitudeCreative and adaptable with a passion for process improvementStrong interest in building client and partner relationshipsCommitment to continuous learning and professional growthExperience with tools such as Salesforce, Asana, Slack, Google Workspace, Canva, or similar platformsYou May Be a Great Fit If You:A challenge energizes and motivates youYou naturally identify and act on opportunities to improve, enhance, and automate systems and processes.Think logically and communicate your reasoning clearlyEnjoy working with process flows, documentation, and structured systemsAre driven by performance-based growth and career advancement opportunitiesThrive in a collaborative environment and elevate those around youThis is a fully remote position with occasional travel required for client meetings or company events. Candidates must have reliable internet access and a dedicated workspace. All necessary hardware will be provided.J-18808-Ljbffr