Collections Specialist
Description We are looking for a Collections Specialist to support a manufacturing organization in Middleburg Heights, Ohio through a long-term contract assignment. This in-office role focuses on managing receivables, maintaining consistent communication with customers, and helping improve cash flow through timely follow-up on outstanding balances. The position will begin with a strong emphasis on outbound collection calls ahead of fiscal year-end, making it ideal for someone who is organized, confident, and comfortable working in a fast-paced environment.Responsibilities:- Contact commercial and consumer accounts to follow up on past-due invoices and secure timely payment commitments.- Review aging reports and account details to prioritize collection activity and reduce outstanding receivables.- Document customer conversations, payment arrangements, and collection progress accurately in internal records.- Investigate billing concerns and coordinate with internal teams to resolve issues that may delay payment.- Perform high-volume outbound calls, especially during the initial phase of the assignment leading up to fiscal year-end.- Use Excel formulas and related tools to track account status, analyze trends, and support reporting needs.- Maintain attentive customer interactions while balancing collection goals with service expectations.- Assist with ongoing accounts receivable and collection activities in support of team coverage during an extended leave.- Contribute to a smooth handoff of account updates and collection status if the role transitions into a longer-term opportunity. Requirements - Experience handling collections for commercial accounts, consumer accounts, or both.- Working knowledge of accounts receivable, billing follow-up, and collection procedures.- Ability to manage frequent phone outreach and communicate clearly with customers regarding past-due balances.- Proficiency in Microsoft Excel, including the use of formulas for tracking and analysis.- Strong attention to detail and accuracy when updating notes, commitments, and account records.- Comfortable working onsite in Middleburg Heights, Ohio during standard business hours.- Ability to stay organized and effective in a deadline-driven environment with changing priorities.Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .