Program Support Specialist

Join us and be a part of our Mission and Purpose! The Program Support Specialist provides operational, administrative, and compliance support to the Employment Services team. This position plays a key role in strengthening internal processes, improving communication, and supporting consistent, high-quality services for persons served.MDI offers benefits to full and part time employees with a generous paid time off policy, tuition reimbursement and an array of other competitive benefits, including:MedicalDentalVisionEmployer Paid Life InsuranceSupplemental Life InsuranceAccident Care InsuranceCritical Illness InsuranceStarting wage: $23 per hourEssential Functions Of The PositionCoordinate transportation logistics for persons served and staffManage and communicate schedule changes across services and teamsSupport community employment check-ins and coaching effortsProvide day-to-day operational support to Employment Services staffMaintain audit-ready files in alignment with 245D, CARF, and DHS requirementsMonitor and track licensing incidents, ensuring timely and accurate reportingOversee MNITS functions, including service agreements and Rate Management SheetsStay current on DHS updates and ensure internal processes reflect regulatory changesManage Pavillio attendance and outcomes trackingTrack program data and generate reports to support decision-making and complianceAssist in preparation for audits, reviews, and accreditation activitiesSupport onboarding and ongoing training for direct support staffConduct and track staff competency evaluationsProvide coaching and support to staff to promote best practices and person-centered approachesDraft internal and external Employment Services communicationsSupport coordination between Employment Services, Operations, and HR teamsServe as a resource to staff for process clarification and guidanceSupport and coach staff in a professional and respectful mannerOther duties as assignedThe list of essential job functions and qualifications contained in this job description is not exhaustive and may be supplemented, as necessary. Tasks are to be completed with or without reasonable accommodation.