Product Specialist

Product Specialist OpportunityMotorwerks BMW, a Penske Automotive Group dealership, is looking for knowledgeable and friendly Product Specialists to join our team and deliver extraordinary customer experiences.At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Product Specialist you will professionally and courteously help customers with their vehicle technology questions by email, by phone and in person to ensure owners get the most out of their vehicles.We offer:Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."Proudly named to Glassdoor's Best Places to WorkComprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.Values-driven culture built on integrity, professionalism, excellence and teamwork.We are looking for:Genuine interest in providing an exceptional customer experience.Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.Excellent communication, interpersonal and organizational skills.Strong work-ethic with the ability to work in a fast-paced, results-driven environment.Essential functions include:Greets each customer promptly upon arrival at the dealership with the required greeting per company policyKnows the current vehicle inventory and location in the dealershipUnderstands and can convey to customers the functionality, features, and benefits of each vehicle in the current inventory and/or available from the manufacturer.Knows the most current vehicle market conditions and incentive programs, and can advise customers on incentive programsIs familiar with the appraisal process and recommends the appraisal process as appropriate to the customerProvides customers with the opportunity for test drives while the customer's own vehicle is in the service driveEnsures that the work areas are kept clean and in accordance with company policy and safe working conditionsParticipates in community activities and special events with product knowledge and informational sessionsOther duties as assignedWhat you can bring to the table:Commitment: Ensure our customers have a world-class car-buying experience at every step along their sales journey.Excellence: Provide an unparalleled level of expertise to help customers find the vehicle they're looking for, including comprehensive knowledge of available products and services.Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity and accuracy, and courtesy.Technical Expertise: Understand and use MS Office Suite and any other CRM and lead management tools to accurately manage inquiries and update customer files.Competencies include:Excellent communication skills with the ability to communicate via face-to-face, phone, or by other means of communicationAbility to demonstrate the feature, benefits and value of vehicles using print, digital and in person communicationAbility to vary communication style to the needs of the customerAbility to understand, keeps abreast of, and comply with federal, state, and local regulations that impact businessComputer proficiencyAbility to define problems, collect data, establish facts, and draw valid conclusionsAbility to process data and organize it for management analysisAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimalsAbility to compute rate, ratio, and percent and to draw and interpret bar graphs.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volumeAbility to understand and follow work rules and proceduresAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram formAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructionsAbility to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practicesAbility to interact well with othersSupervisory Responsibility: N/AWork Environment/Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds. This position requires a good deal of walking or standing, or this position could involves sitting most of the time with some pushing and pulling of arm or leg controls. This position will require the employee to be standing for prolonged periods of time. This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis. This position requires the ability to hear and to talk. This position requires the ability to perform repetitive motion (doing the same activity over and over throughout the day). This position may encounter heat and cold when demonstrating vehicles to customers. This position may work in on both a covered area (showroom) and outdoor area when vehicles may be stored or on display.Position Type/Expected Hours of Work:Work evening, weekend and holiday work hours as required.Required Education and Experience:High School Diploma or equivalent; and one to two year related experience and/or training; or equivalent combination of education and experience. Prior retail experience is required.Preferred Education and Experience:Associate's degree (A. A.) or equivalent; and one to three year related experience and/or training; or equivalent combination of education and experience. Prior retail experience in a dealership is preferred.Additional Eligibility Qualifications (Certification/Licenses/Registrations): Manufacturer training is preferred but not required