Luxury Customer Experience & Showroom Manager
Luxury Customer Experience & Showroom Operations SpecialistWe are seeking a polished, hospitality-driven leader to help create an elevated showroom experience within a premium retail environment. This is an opportunity for someone from a luxury hospitality or high-end customer service background to transition into a growing organization that values personality, professionalism, and relationship-building over technical product expertise.Benefits and Compensation:Competitive base salary plus performance-based incentivesCareer growth opportunities within a growing premium retail organizationEmployee discounts on premium consumer electronics and home entertainment productsProfessional, team-oriented, hospitality-focused work environmentRequirements & Qualifications:3–5+ years of leadership experience within luxury hospitality, hotel operations, concierge services, premium retail, or high-end customer-facing environmentsStrong communication, leadership, organizational, and relationship-building abilitiesAbility to confidently engage with affluent clientele while delivering a polished, luxury-level customer experienceProficiency with Microsoft Office, CRM systems, POS systems, or operational software platformsMust Haves:Create a hospitality-driven showroom experience where customers feel welcomed, valued, and excited throughout their visitOversee showroom flow, front desk presentation, cleanliness, organization, and luxury-level operational standardsCoordinate daily communication between showroom, warehouse, purchasing, installation, and leadership teams to ensure seamless executionSupport onboarding, team accountability, and customer-service training with a strong emphasis on professionalism, composure, and teamworkPreferred Background & Skills:Background in luxury hotels, concierge operations, premium retail, or high-end client servicesExperience leading customer-facing teams in fast-paced environments with elevated service expectationsExisting relationships within luxury service industries, interior design, contractor, or local business communitiesAV, electronics, home theater knowledge, or bilingual communication skills are considered a strong plus