Technical Operation Advisor, Energy

What To ExpectA technical support advisor provides help and troubleshooting for technical problems with products or services, acting as the "human connection" between users and technology. They resolve issues ranging from simple account or software problems to complex hardware malfunctions through various channels like phone, email, or chat, and often document solutions to help users in the future. The role requires strong problem-solving, analytical, and communication skills to help a wide variety of users.You will support Tesla Energy Products operational processes, optimize their operations, and contribute to their business success. As a key member of the leadership team, you will oversee operational workflows, identify and implement improvements, and ensure seamless coordination across departments. You will be crucial in ensuring smooth and efficient workflow management, enhancing productivity, and supporting the organization’s overall performance with a focus on efficiency, productivity, and the delivery of better service to our customers and installers. This role requires a critical thinking focused mindset, attention to detail, and a passion for insights using problem-solving abilities to address challenges quickly and effectively in a fast-paced, cross-functional environment. Excellent oral and written communication skills along with the ability to build relationships will add to your success.What You'll DoProcess Optimization: Develop SOPs, analyze workflows, and identify bottlenecks to drive continuous improvement and automation opportunitiesCross-Functional Collaboration: Partner with stakeholders (Engineering, Commercial Charging, Vehicle Support) to align data requirements, resolve operational gaps, and bridge team communicationData-Driven Insights: Review operational metrics to detect trends, assess risks, and recommend mitigation strategies for efficiency and compliance Training Leadership: Design and lead full training sessions until the training team is fully operational, ensuring consistency and no duplication of contentKnowledge Base Ownership: Create/update KB articles independently (including bolt forms) and collaborate with leads/SMEs to ensure accuracy and accessibilityTechnical Communication: Translate complex technical details (e.g., Powershare, Wall Connector) into clear, structured documentation and training materialsStrategic Support: Provide leadership with actionable insights for tactical/strategic initiatives, including workforce management, automation, and cross-departmental alignmentWhat You'll BringAnalytical & Problem-Solving Skills: Strong ability to analyze data, identify trends, and resolve complex issuesCollaboration & Organization: Excellent teamwork, communication, and organizational skills with attention to detailAdaptability: Thrives in fast-paced, dynamic environments while managing evolving priorities and technologiesData Analysis Tools: Proficient in data analysis and visualization tools/techniques (e.g., Excel, SQL, Tableau)Technical Understanding: Capable of interpreting complex technical information and systemsTask Management: Skilled at balancing multiple tasks and priorities effectivelyPreferred Qualifications: Experience with Jira, TCC, or Tesla products (Solar, Powerwall, Wall Connectors)BenefitsCompensation and BenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program, Tesla