Technical Support Analyst

Technical Support Analyst (Contract-to-Hire)This is an exciting opportunity for a skilled Technical Support Analyst to join a dynamic organization and make a meaningful impact!What You’ll DoProvide ~60% in-person support and ~40% phone, email, and chat supportParticipate in an 8-hour weekly help desk/phone rotationResolve Level I Incidents & Service Requests; triage Level II/III issuesTroubleshoot hardware, software, and network issuesValidate resolutions with users and update the ITSM systemPartner with infrastructure, security, applications, and governance teamsFollow and support IT Security Policies and proceduresCreate and update knowledge base articlesContribute to continual service improvement initiativesJuggle multiple priorities without breaking a sweatSupport three offices in the Boise areaWork Details6-month contract-to-hireFlexible hours required; on-call, and occasional overtime and weekend workWhat You Bring3+ years of technical support experienceStrong Windows, MS Office, Active Directory, and network support skillsDesk-side support expertisePC imaging, re-imaging, encryption validation, and app installation experienceHardware/software troubleshooting skillsExcellent customer service, communication, and documentation skillsValid driver’s license, clean driving record, reliable vehicleAbility to transport IT equipment between officesWillingness to use your cell phone for work communicationAbility to pass a background check and drug test (excluding marijuana)BenefitsVisionaire Partners offers a 401(k) with up to 4% match, plus medical, dental, vision, life insurance, disability coverage, FSA options, and more.If you like solving problems, helping people, and being the calm one when tech goes sideways—this one’s for you.