Customer Service & Accounts Receivable Specialist - 19602

Customer Service & Accounts Receivable SpecialistLocation: RemoteType: Full-TimeCompensation: Competitive Salary + performance-based bonus opportunitiesSchedule: Full overlap with U.S. Central Time business hours preferredAbout The CompanyWe are a fast-growing U.S.-based service company focused on acquiring and scaling local operations throughout the Southern United States. Customer relationships and trust are at the center of everything we do, and we are looking for highly personable, customer-focused professionals to help us deliver a seamless experience during periods of business transition and growth.This is a high-trust, customer-facing role where professionalism, emotional intelligence, and communication skills are absolutely critical.The OpportunityWe are hiring two remote team members who will support both customer service and accounts receivable functions. These roles will work closely together and may share responsibilities depending on business needs.This Position Is Ideal For Someone Who IsExtremely comfortable speaking with U.S.-based customers over the phoneNaturally personable and conversationalConfident handling sensitive customer interactionsSkilled at building trust quicklyOrganized, dependable, and adaptable in a fast-paced environmentThe ideal candidate has a highly neutral English accent and can communicate in a way that feels natural and familiar to customers in the Southern United States.Key ResponsibilitiesCustomer Service & Account Management Answer inbound customer calls professionally and confidentlyAssist customers with account updates and service-related questionsCollect and verify customer information including:Phone numbersEmail addressesBilling detailsService addressesHelp customers transition smoothly during company acquisitions and onboarding processesBuild rapport and create positive customer experiences during every interactionMaintain a calm, friendly, and solutions-oriented tone on callsAccounts Receivable & Payment CollectionContact customers regarding overdue balances and outstanding invoicesSecure payment methods and assist customers with setting up autopayProcess customer payments securely and accuratelyEncourage customers to prepay or enroll in long-term payment arrangementsFollow payment collection procedures with professionalism and empathyEscalate sensitive account situations when necessaryAdministrative & Operational SupportMaintain accurate customer records in internal systemsDocument customer interactions and payment updatesAssist with outbound communication campaigns during acquisitions or account transitionsCollaborate with internal leadership to improve customer processes and retentionWhat We’re Looking ForMust-HavesExcellent spoken and written EnglishHighly neutral or minimal accent requiredStrong emotional intelligence and interpersonal communication skillsComfortable handling both inbound and outbound phone callsAbility to build trust quickly with customersConfident discussing billing and payment information over the phoneStrong attention to detail and follow-throughReliable internet connection and quiet work environmentAbility to maintain confidentiality and professionalism at all timesPreferred ExperienceCustomer service or call center experienceAccounts receivable or collections experienceExperience handling U.S.-based customersExperience working in service industries, utilities, logistics, or home servicesFamiliarity with CRM or customer management systemsIdeal Candidate ProfileFriendly, personable, and naturally conversationalThick-skinned and confident under pressureHigh-energy with a positive attitudeComfortable working independentlyMotivated by bonuses and performance incentivesCoachable and eager to grow within a scaling companyAble to adapt communication style depending on the customerCompensation & GrowthCompetitive monthly compensation based on experience and communication abilityPerformance-based bonus opportunities tied to collections and customer conversionsLong-term growth potential as the company continues expanding through acquisitionsOpportunity to become a key part of a rapidly growing operationHiring ProcessInitial screening interviewEnglish communication and “ear test” evaluationVideo interview with leadershipFinal selection and onboardingThis role is heavily communication-driven. Candidates who can create trust, communicate naturally with U.S.-based customers, and deliver an exceptional customer experience will thrive in this position.