Senior Software Engineer

Pay rate: $80.00/hr. to $84.50/hr.Role summary:We are hiring a Senior Software Engineer to build and own automation that scales our support experience—turning Slack/office-hours requests into high-quality, actionable tickets and faster resolutions.You will be a hands-on builder who ships production systems end-to-end and partners closely with stakeholders to drive adoption and measurable outcomes.What you will do:Build and maintain support automation services and integrations (e.g., Slack → Jira intake, enrichment, routing, lifecycle sync).Implement agentic workflows to automate triage, context collection, summarization, and next-step recommendations using tool-calling/orchestration frameworks.Deliver production-grade systems: APIs, event-driven processing, retries/idempotency, rate limiting, and strong error handling.Add and maintain observability for automation health (logs/metrics/dashboards/alerts) and improve reliability over time.Communicate clearly with users and partner teams via docs, demos, and concise status updates; iterate quickly based on feedback.Requirements:Strong hands-on coding in Java, Python, or Go; experience shipping production services/integrations.Strong API development experience (designing and building REST/gRPC services, versioning, authn/authz, documentation, and backwards compatibility).Good understanding of system architecture (service boundaries, data flows, scalability, resilience, and operational tradeoffs).Experience (or strong practical interest) in agentic tools/frameworks (LangGraph, Langchain, orchestration, RAG patterns, evaluation/guardrails) and ability to apply them pragmatically.Solid engineering fundamentals: distributed systems basics, debugging, operational readiness, and building maintainable code.Strong communication skills—able to explain technical concepts, write clear docs, and collaborate across teams.Proactive, go-getter mindset—takes ownership, drives tasks to completion, and continuously improves processes.