Hybrid Helix ITSM Analyst: KBR & Workflow Modernization

A cybersecurity firm in Washington, DC is searching for a Helix ITSM Analyst to lead the implementation of Knowledge-Based Resolution and modernize Smart IT workflows. The ideal candidate will possess over 5 years in IT services and extensive experience with Helix ITSM, ensuring seamless knowledge and workflow solutions. This role requires 3 days onsite and allows 2 days of remote work, focusing on collaboration with various technical teams to improve service desk efficiency. J-18808-Ljbffr