Processing Assistant III (122040293)

Salary: $37,827.06 - $60,523.29 AnnuallyLocation : 1225 Ramsey Street Fayetteville, NCJob Type: Full-TimeJob Number: 202602898Department: Social ServicesDivision: Social Work Services/ChildrenOpening Date: 02/27/2026Closing Date: ContinuousSalary Grade: 103Position OverviewThis position is located in Adult Services under the Care Center Family Violence Program.Examples of DutiesThe primary duty of this position(s) is to provide clerical support for the Care Center Family Violence Program. Position(s) responsibilities include but are not limited toanswering a crisis line and a business lineentering case information into databasescreating case recordsscheduling appointments for three counselors and one victim advocateutilizing Microsoft Outlook email and calendarcustomer trackingscanning documentsmaintaining workroom areasdistributing mailordering and distributing suppliescopying and filing documentationmaintaining and performing minor repairs on copiersmaintaining excel spreadsheetsand interacting effectively with the publicThe employee in this position must be willing to work with victims and perpetrators of domestic violence. The employee must be patient and willing to hear traumatic stories and events. The employee must be willing to work overtime if needed. The person in this position must be team-oriented and possess a high degree of flexibility. The position is required to have a general working knowledge and understanding of clerical duties and functions within the section as well as specific tasks assigned by the Care Center Supervisor.Minimum QualificationsGraduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at least one year of office assistant/secretarial experience, or an equivalent combination of training and experience.Knowledge, Skills and AbilitiesCONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer. Law enforcement background check is required. Has or is able to obtain a valid North Carolina Drivers License. This position will require assisting in emergency and/or disaster situations.The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.Educational transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status."If there are specific questions regarding this posting, you may contact DSS Human Resources at 910-677-2739.MISSIONThe Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.VISIONWe envision our Department as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers as partners, motivated and empowered to improve their quality of life.Our Core Standards & ValuesA quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.Cumberland County offers a generous benefit plan including a Government Retirement Plan, 12 paid holidays per year and an Employee Wellness Center Clinic.To see more information about the benefits offered to employees 01 Which of the following best describe your highest related level of education? High School Diploma/GEDSome College Coursework, No DegreeAssociate's DegreeBachelor's DegreeMaster's DegreeDoctorate's Degree02 Do you have data entry experience? YesNo03 From the list below, select all office support tasks/duties you have experience with. Customer ServiceAnswering TelephonesRouting Telephone CallsProcessing MailPrepare outgoing US MailFilingUsing CalculatorOrdering SuppliesNone of the above04 How many years have you used Microsoft Office Suite? 5+ years3 - 5 years1 - 2 yearsLess than 1 yearNone05 How many years of clerical experience do you have? 5 + years3-4 years1-2 yearsLess than one yearNone06 How many years of experience do you have with Microsoft Excel? NoneLess than one yearOne to two yearsMore than two years but less than four yearsFour+ years07 On a scale of 1-10, with 10 being the highest, how comfortable are you utilizing Microsoft Excel? 08 How many years of experience do you have with Microsoft Word? NoneLess than one yearOne to two yearsMore than two but less than four yearsFour+ years09 On a scale of 1-10, with 10 being the highest, how comfortable are you utilizing Microsoft Word? 10 Please verify that your application includes the following information: * Employment history including salary, correct dates of employment, employer address and phone number, supervisor's name, and reason for leaving each employer. Applications without the above information will be considered incomplete and not be processed. Information not included in the application will not be used for evaluation purposes; resume will not be used in lieu of application.Please take a moment to review your application before submission to ensure all categories are completed.I have read and understand the above statement. YesNoRequired Question