Associate Director, Field Systems and Technology

Role SummaryThe Associate Director, Field Systems & Technology enables field teams to effectively execute by ensuring fieldfacing systems—primarily CRM and related tools—are intuitive, aligned to field workflows, and clearly understood. Reporting to the Director of Field Enablement, this role focuses on adoption, usability, and field readiness, while also serving as the enablement lead for defining business requirements and CRM enhancements.This role translates field needs into welldefined system requirements and translates system changes back into simple, actionable guidance for field leaders and frontline teams.Key ResponsibilitiesField Enablement & AdoptionServe as the enablement owner for field-facing systems, ensuring tools support how the field worksEnable field leaders and frontline teams to understand what systems do, how to use them, and why they matterDevelop and deliver enablement assets (job aids, walkthroughs, FAQs, training content) tied to system usageSupport system rollouts and updates with a strong emphasis on change management, clarity, and adoptionAct as a trusted point of contact for field leaders on system usage, data visibility, and workflow questionsPartner with the Training team to help accelerate the learning of field representatives to improve their business acumen and territory planning skillsBusiness Requirements & CRM EnhancementsTranslate field needs, execution challenges, and enablement priorities into clear business requirementsPartner with Field leaders, Analytics, and IT to define CRM and system enhancement requirementsCreate and maintain requirement documentation (user stories, use cases, acceptance criteria) grounded in field workflowsParticipate in solution design reviews to ensure enhancements are fieldfriendly and enablementreadySupport UAT from a field enablement perspective, validating usability and clarityLead a cross-functional team to establish governance related to Veeva Platforms including Veeva CRM, which may include defining tracking for the use of key messages and marketing collateral, defining and implementing methods for improving call capture in CRMField Workflow & Tool AlignmentEnsure CRM and related tools align with call planning, account management, targeting, and execution workflowsIdentify friction points where systems create confusion or slow execution, and recommend improvementsHelp standardize best practices for how tools are used across the fieldReinforce consistent usage through enablement and leadership alignment rather than enforcementData Translation & Field CommunicationTranslate system data, logic, and outputs into plainlanguage explanations for field audiencesHelp field leaders understand how data is generated, where it lives, and how to use it effectivelySupport leadership communications related to system changes and data interpretationCrossFunctional PartnershipPartner closely with the Director of Field Enablement to align systems work to enablement prioritiesCollaborate with IT, field leaders, Analytics, Compliance, and vendors to deliver fieldready solutionsRepresent the voice of the field in system planning and prioritization discussionsProvide input into broader field enablement initiatives tied to execution effectivenessRequired Qualifications8+ years of experience in Field Enablement, Sales Operations, Commercial Operations, or Systems EnablementExperience defining business requirements for CRM or field tool enhancementsStrong ability to translate between field needs, system functionality, and technical partnersExperience supporting field leaders and frontline teams in a distributed sales organizationExcellent communication, facilitation, and changemanagement skillsPreferred QualificationsExperience with CRM platforms (e.g., Veeva CRM or similar)Experience in life sciences, healthcare, or complex B2B field environmentsFamiliarity with call planning, targeting, or territory workflowsExperience partnering with IT without being embedded in IT#LI-KB2 #LI-RemoteU.S. Pay Range$174,300.00 - $235,700.00The pay range reflects the full-time base salary range we expect to pay for this role at the time of posting. Base pay will be determined based on a number of factors including, but not limited to, relevant experience, skills, and education. This role is eligible for an annual short-term incentive award (e.g., bonus or sales incentive) and an annual long-term incentive award (e.g., equity).Alnylam's robust Total Rewards package is designed to support your overall health and well-being. We offer comprehensive benefits including medical, dental, and vision coverage, life and disability insurance, a lifestyle reimbursement program, flexible spending and health savings accounts and a 401(k)with a generous company match. Eligible employees enjoy paid time off, wellness days, holidays, and two company-wide recharge breaks. We also offer generous family resources and leave. Our commitment to your well-being reflects our belief that caring for our people fuels the impact we create together.Learn more about these and additional benefits offered by Alnylam by visiting the Benefits section of the Careers website: https://www.alnylam.com/careersAbout AlnylamWe are the leader in RNAi therapeutics- a revolutionaryapproach with the potential to transform the lives of people with rare and common diseases. Built on Nobel Prize-winning science, Alnylam has delivered the breakthroughs that made RNAi therapeutics possibleand are just at the beginning of what's possible. Our deep pipeline, late-stage programs, and bold vision reflect our core values: fierce innovation, passion for excellence, purposeful urgency, open culture and commitment to people. We're proud to be a globally recognized top employer, wherean authentic, inclusive culture and breakthrough thinkingfuel one another.At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to their sex, gender or gender identity, sexual orientation, race, color, ethnicity, national origin, ancestry, citizenship, religion, creed, physical or mental disability, pregnancy status or related conditions, genetic information, veteran or military status, marital or familial status, political affiliation, age, or any other factor protected by federal, state, or local law. Alnylam is an E-Verify Employer. #J-18808-Ljbffr