Technical Implementations Consultant

At Lendio, our mission is to fuel the American Dream by making small business loans easy. We are looking for a Technical Implementations Consultant to join our team. In this role, you will be the primary technical bridge between our partners and our platform, ensuring that lenders and affiliates can successfully integrate with Lendio’s suite of SaaS products and APIs. You will navigate complex technical environments, troubleshoot integration challenges, and manage projects that directly impact the success of our partners.What You Will OwnProduct Expertise: Serve as the subject matter expert for Lendio’s SaaS products and the Lendio API across all use cases.Technical Consultation: Work directly with lender and partner technical teams to resolve integration hurdles and provide architectural guidance.Issue Management: Research, resolve, or coordinate the resolution of issues discovered or reported by partners; record, monitor, and report on these issues through to completion.API Quality Assurance: Test and monitor API connections generally and on a per-client basis to ensure high availability and performance.Defect Tracking: Identify and validate bugs or other defects, reporting them clearly to product and development teams.Project Leadership: Manage implementation projects from end-to-end, ensuring on-time delivery, clear communication, and strict alignment with client requirements.Cross-Functional Collaboration: Coordinate with product and development teams to stay informed on upgrades and the product roadmap.Documentation & Communication: Contribute to technical documentation and maintain clear communication channels with clients as needed.Systems & TechnologiesCore API InfrastructureLendio APIs (Lender, Partner/Affiliate, Embedded) and the API GitHub repo.Testing & Documentation ToolsSpotlight, Postman, and ReadMe.Data & Database ManagementTablePlus/DB GUI, Snowflake, and Metabase.Project Management & SupportJira, Asana, and Zendesk.Internal PlatformsLaravel Nova and the Lender/Partner Portals.QualificationsProven experience in technical implementation, solutions engineering, or a related technical client-facing role.Strong understanding of RESTful APIs and the ability to troubleshoot JSON payloads and HTTP status codes.Experience with database queries (SQL) and data visualization tools like Metabase or Snowflake.Excellent project management skills with the ability to manage multiple implementations simultaneously.Exceptional communication skills, with the ability to translate complex technical concepts for non-technical stakeholders.Pay Range:$90 - $100kBenefitsBe part of a high-performing, collaborative team, and have fun at work each dayCompetitive payA full suite of traditional benefitsUntracked PTO (Paid Time-off)401(k) with company match Company-contributed HSAOnsite gym and standing desksWellness programDiscounted cellular plansPaid Parental LeaveInfertility CoverageGet to know Lendio: Lendio is the nation’s leading small business financial solutions provider, with a mission to help small businesses survive and thrive. With its diverse network of lenders, Lendio enables small business owners to apply for multiple business financing options with a single application. In addition to creating access to small business capital, Lendio offers time-saving financial SaaS products that are designed to streamline business operations.Lendio is a mission-driven organization striving to provide equal access to capital to underserved communities and America’s smallest businesses. For every new marketplace loan Lendio facilitates, Lendio Gives—an employee-contribution and employer-matching fund, in partnership with KIVA–provides a microloan to low-income entrepreneurs around the world, continuously re-investing the fund.Lendio is an equal opportunity employer committed to diversity and inclusion. We welcome anyone who wants to help small businesses survive and thrive and aligns with our core values, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.Lendio participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.