Lake Compounce Campground - Seasonal Guest Experience Supervisor (Lodging)

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.The Guest Experience Supervisor (Lodging) assists in supervising the front desk operations and staff at the Lake Compounce Campground. This position enforces policies and procedures and establishes a positive work environment.We Are Currently Looking For A:Lake Compounce Campground - Seasonal Guest Experience Supervisor (Lodging)Roles & Responsibilities:The Guest Experience Supervisor (Lodging) assists in supervising the front desk operations and staff at the Lake Compounce Campground. This position enforces policies and procedures and establishes a positive work environment.Roles & Responsibilities:Supervisory Duties:Supervise the daily operations of the Campground guest experience/front desk team and any other assigned departmentsLead by example, attitude, and as a representation of Lake Compounce’s core valuesAct as an approachable mentor and coach to all assigned hostsEnsure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guestsBecome knowledgeable of performing the essential duties of all assigned front desk positions and backfill these positions when neededParticipate in all aspects of supervision of assigned employees, including training, performance coaching, and disciplineEnsure that all required meal and other breaks are being given in accordance with Connecticut lawAssist with team scheduling and timekeeping activitiesDepartmental Duties:Greet and interact with guests in a warm, friendly, fun, and professional mannerMaintain a neat, clean, and professional appearanceEnsure that all guest experience host are consistently following all policies and procedures outlined for the front deskAssist in maintaining brand quality standards by investigating complaints and initiating corrective actionEnsure a smooth check-in and check-out process for guestsAccurately process guest payments while maintaining PCI complianceOperate internal communication devices (e.g. PBX switchboard) in an efficient and professional manner while answering and transferring callsQuickly and expertly respond to guest issues with resolutions that may require “thinking outside the box”Partner with housekeeping and/or maintenance to ensure guest requests and complaints are resolvedPerform administrative tasks such as answering the phones, scanning, copying, typing and printingMaintain the front desk area to maintain cleanliness and a clutter-free environmentDemonstrate a working knowledge of all services and facilities of the propertyAccurately document the overnight shift happenings and provide updates to lodging leadership on a routine basisProvide guests with insightful information about other nearby parks and propertiesInform guests of events and activities that may be occurring during their visitPromptly escalate any maintenance issues or emergencies to the appropriate authoritiesAll other duties assigned by leadershipEducation And Experience:High school diploma, GED, or equivalent preferred Equivalent work experience will also be considered1+ year of previous hospitality or front desk experience requiredPrevious supervisory experience a plusLanguage: Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.Requirements: Must be at least 18 years of age to comply with Connecticut Child Labor LawsAbility to work flexible schedule, including evenings, weekends, and holidaysMust have reliable transportation to and from work for your scheduled shiftAbility to comply with all uniform policiesMust possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional mannerAbility to portray a positive, outgoing, professional attitudeAbility to handle pressure and difficult situations with poise and finesseMust possess strong written and verbal communication skillsMust possess strong attention to detail and problem-solving abilitiesAbility to accurately use Point of Sale (POS) and/or other cash handling equipmentAbility to use office technology and equipment, such as PC, software, and copierMust be proficient in Microsoft Outlook, Excel, Word, and Power PointAbility to follow direction, multi-task, and work as part of a team as well as independentlyPhysical Requirements:Ability to stand in place for long periods of timeAbility to stand, walk, and remain on feet for majority of the workdayAbility to occasionally stoop, twist, kneel, bend, squat, or reach above shouldersAbility to remain sedentary for extended periods of time, while using a computerAbility to carry, push, pull, lift, and hold objects weighing up to 20 poundsWorking Conditions:This role will be based in an indoor lodging setting, predominantly at the front deskPotential exposure to the variable outside temperatures on occasion, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditionsSubject to frequent interruptions and may need to reprioritize activitiesSubject to constant repetitive motionTeam Member Benefits:Working at Lake Compounce is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Lake Compounce employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!Perks & Benefits:Flexible scheduleAbility to cross-train and learn unique skills across various departmentsFree admission to Lake Compounce and all Palace Entertainment parks on your days offInvitations to exclusive company-sponsored employee events throughout the seasonWe’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Lake Compounce. Apply today!Do not miss the chance to spark your career now!