Global & Americas Program Lead- MAC/Furniture

Project Administration and ReportingMaintain up-to-date project time forecasts that accurately estimate the staffing requirements for each projectUnderstand labor forecast reporting and collaborate with other Relocation Team Leads and/or the Variable Team Leads to select staff for projectReview and approve line item timesheet entriesReview, revise, reconcile and verify invoices within the timeframe specified by accountingManage, review and approve all reports for submittal to clientAssure completeness of all internal project administrative close-out activitiesParticipate actively in quarterly budget reviewsMaintain revenue status for projects/accountsMove/Project ManagementManage all project activities on account and/or projects assignedManage personnel; delegate responsibilities and oversee work on multiple projects of varying complexityOversee the planning, scheduling and implementation of project scopeProactively manage project-related issues on account or assignmentEnsure JLL best practices and policies are being followedDevelop a quality plan for each account/project. Provide leadership and guidance in the area of service delivery quality and monitor quality resultsEnsure operations manual is in place and updated on accountFacilitate a project kick-off meeting with internal staff and key stakeholders to ensure responsibilities are communicated and understood by all concernedParticipate in select planning meetings hosted by the client, JLL teams (in case of multi X account) and other key stakeholdersReview project goals and objectives, making changes where necessary to ensure desired project resultsReview the developed and implemented move/occupancy project plan and budget through collaboration with the client, facility manager, project manager and Construction managerReview project status and tracking reports, process purchase orders and invoices for due diligence and financialsOversee the project scope and budget, proactively address out-of-scope items with the client and if needed, initiate change ordersDemonstrate a proactive focus on meeting client and project requirements in a timely and cost effective mannerOversee the preparation of various RFP’s needed for vendor and contractor services for the complete projectEnsure the incorporation of “best practices” into projectsEnsure that meetings to review project schedules with all participating vendors and key stakeholders are initiated and held regularlyIdentify and address areas of concern regarding potential liabilities and riskEnsure project processes are managed in accordance with the client’s and JLL policies and proceduresOversee the procurement of all necessary vendors and outside laborOversee the management of supporting suppliers (technology, telephony, furniture, etc.)Evaluate vendors to ensure compliance with the standards of performanceEnsure performance of data input into the CAFM system to maintain occupancy informationDevelop and deliver required project specific reportingComply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice.Oversee the work orders and small project management, including but not limited to furniture reconfigurations and space enhancementsEnsure the coordination with various service providers to determine appropriate date(s) for implementation and communicate those datesIf necessary, determine the pricing for any non-baseline work requested (i.e. construction-related needs, furniture reconfigurations, people relocations that exceed baseline parameters, etc.)Oversee meetings to review furniture installation schedules with furniture installation vendors and key stakeholdersManage the furniture plan and budget through collaboration with the relocation manager, facility manager, project manager and construction manager as requiredSupervise delivery of product, off-loading and staging of product for deliveryOversee workspace security and periodic physical inventories of product deployed in client workspaceOversee the furniture installation and relocation services of new or reuse furnitureSupervise quality control of installation crews to ensure proper handling of client’s assetsSupervise punch lists of installed product and address any escalations in punch list itemsComplete necessary project close-out documentation and project report as required by the clientSupervise team of direct report Furniture InstallersMust be able to work outside normal business hours, walk semi-long distances, stand for extended period(s) of time, stoop, kneel, crouch or crawl, and carry, lift, push, or pull up to 25 poundsLift and/or move objects 10-50 pounds, and occasionally objects up to or more than 100 poundsMay occasionally work in outside weather conditionsAny and all other duties and tasks assignedComply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practiceClient Communication and ManagementUnderstand and manage client expectations, interact positively with client, provide diplomatic, constructive and productive feedback to accomplish end resultProactively identify with client leadership opportunities for improvement in project executionEstablish regular communication channels with client and partners to obtain feedback and provide project updatesCoordinate smooth staff transition with the client and stakeholders when neededRepresent the Firm at a leadership level; instill in clients a high level of confidence to deliver servicePeople Management, Leadership, Talent Management and TeamworkBe directly responsible for attracting, retaining, developing and managing a team of people (4 or more) who are involved with a specific set of clients, functions, business unit or projectsRecommend and/or take actions regarding team talent (with involvement of HR; Sr. Team Lead, or RMD)Manage directly RPM staff, and delegate responsibilities and oversee work on multiple projects of varying complexity to Sr. Managers as applicableSponsor an internal activity or group focused on improvement of job knowledge, skills, and abilitiesFacilitate/sponsor an idea stream by teamConduct bi-annual IPMP reviewsMentor and train personnelProvide recommendations regarding additional training and development of personnelProvide guidance and training on development of scope proposals and proposal pricing