Transitions Specialist (Director of Sales & Marketing)

Why You'll Love Working at MilestoneMilestone is one of the fastest-growing senior living operators, with 100+ years of combined industry and hospitality experience. We focus on teamwork, creativity, and making a real impact for our residents and staff.Perks & BenefitsMedical, Dental, Vision (full-time employees)401(k) with employer matchGenerous PTOPet insurancePerks at WorkEmployee Assistance ProgramVoluntary benefits options About the RoleWe're seeking a Transitions Specialist to guide prospective residents and their families through the move-in process while supporting the community's occupancy and growth goals. In this role, you'll combine consultative sales expertise with compassionate guidance, helping families make informed decisions and ensuring a seamless transition into community life. You'll also develop community partnerships, host engaging events, and serve as a trusted resource for prospects, families, and referral sources.What You'll DoGuide prospective residents and families through discovery, apartment selection, and move-in processesMaintain and grow occupancy in line with community goals and business planBuild and maintain a prospect pipeline with detailed CRM records, tracking interactions, follow-ups, and conversionsMarket community services and programs to prospects, families, and advisors, tailoring presentations to their needsPlan, execute, and follow up on strategic events that highlight community lifestyle and generate leadsRepresent the community at outside events, professional groups, and local organizationsBuild and maintain relationships with referral sources, including legal and financial professionals, senior organizations, hospital discharge planners, and healthcare providersCoordinate with internal teams for smooth resident transitions, including care assessments, apartment preparations, and welcome programsConduct engaging community tours that showcase amenities, programs, and lifestyle benefitsIdentify opportunities to increase revenue and optimize community inventoryPerform other duties as assigned to support community goals What We're Looking ForBachelor's Degree in Business, Marketing, or related field preferred, or equivalent experience2-5 years of sales experience, ideally in senior living, healthcare, or pharmaceutical sales, with a proven track record of closing leadsKnowledge of sales and marketing principles, strategies, and techniquesUnderstanding of state regulations affecting service delivery and familiarity with Medicare/Medicaid processesStrong communication, interpersonal, and presentation skillsAbility to build trust, assess customer needs, and guide families through complex decisionsProficient with smartphones, computers, and related softwareValid driver's license and willingness to travel frequentlySelf-motivated, organized, and able to manage multiple priorities independentlyCompassionate, professional, and personable demeanorJoin Milestone to help families navigate one of life's biggest transitions while contributing to a welcoming, vibrant community.