Senior Banker II - Greenburg - Hempfield Square

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description:This job is responsible for helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Key responsibilities include balancing working service requests and other transactional activities such as in-person or inbound call delivery. Job expectations include proactively connecting with clients, conducting consistent follow-up routines, and handling complex and diverse client engagements.Responsibilities:Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needsResponds to customer inquiries and concerns, creating customized solutionsIntroduces and fulfills banking products (examples: checking & savings accounts, credit cards, CDs, IRAs, loans)Identifies client needs for licensed sales functions and refer to partners (Merrill, Lending, & Small Business)Quotes rates, terms and programs for banking solutionsManages risk in every business, product and service transaction leveraging available toolsLeverages expertise from prior role by interacting with clients with an increased complexity of financial needsPartners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life prioritiesAssists, educates, and trains clients on conducting simple transactions through self-service technologiesLeverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracyAdheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted ShoppingManages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirementsRequired Qualifications:Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environmentEnthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the clientCollaborates effectively to get things done, building and nurturing strong relationshipsDisplays passion, commitment and drive to deliver an experience that improves our clients' financial livesConfident in identifying solutions for helping new and existing clients based on their needsStrong written and verbal communications skillsCan communicate effectively and confidently and is comfortable engaging all clients (in-person and by phone)Ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstancesApplies strong critical thinking and problem-solving skills to meet clients' needsDemonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneouslyIs a commissioned notary or can successfully obtain a notary commission in the state you work within a few months of start date in role (exact timeframe varies by location due to differing state laws)Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distanceDesired Qualifications:Associate's Degree or Bachelor's Degree in business, finance or a related fieldExperience working in a financial center where goals were met or exceededRetail and/or sales experience in a salary plus incentive environmentExperience working in an environment with individual and/or team goals where goals were routinely met or exceededExperience with financial information, spreadsheets and financial skillsKnowledge of banking products and servicesStrong computer skills including Microsoft applications and previous experience utilizing laptop technologySkills:Active ListeningBusiness AcumenCustomer and Client FocusOral CommunicationsProblem SolvingAccount ManagementClient Experience BrandingClient ManagementClient Solutions AdvisoryRelationship BuildingBusiness DevelopmentPipeline ManagementProspectingReferral IdentificationReferral ManagementMinimum Education Requirement: High School Diploma / GED / Secondary School or equivalentShift:1st shift (United States of America)Hours Per Week: 40