HVAC Service Coordinator

Overview: The Service Coordinator’s responsibility is to complete intake of customer information and coordinate internally to ensure proper work execution.  Additionally, corresponding with technicians in “Real-time” to complete close out process to help maintain the quality of services to our customers.Responsibilities:Answer phone calls for customer service requests; provide customers with the appropriate timing for when the technician will arrive onsiteReference client service history for new work orders created to ensure proper authorization, credit limits/payment information/COD status, and identify any possible discrepanciesWork within customer portals to provide quotes and perform follow up calls with customersCreate, open, assign, and/or close work order requestsReal time updates via notes in each work order description and various client portalsReview technician descriptions on completed work orders for overall literacy, grammar, and spelling, perform visit reviewsCorrespond with technicians to ensure proper close-out of service calls prior to being dispatched to next callUtilize GPS tracking software to run truck reports, cross reference ticket times, and provide system generated reports when requiredDispatch technicians to calls in line with their department and abilitiesMaintain service department filingProvides updates on parts ETABilling for customer service callsOwn and maintain service job life cycle within our utilized softwareRequirements/Qualifications:3 years of customer service experience in a sales/office/corporate settingHigh School diploma or GEDConstruction/Mechanical/Service industry experienceAbility to work as a team playerAbility to multitask in a fast-paced environmentVerbal & written communication skillsAttention to detail and organizationProficiency in Microsoft Word, Excel, & Outlook