Remote Help Desk Lead Service Delivery & SLA Champion

A remote service company is seeking a Help Desk Manager to lead their Technical Support team. Key responsibilities include ensuring exceptional client support, developing team members, and monitoring service metrics. The ideal candidate has over 5 years experience in a managed services environment and 3 years in a leadership role. Strong communication skills and a customer-centric approach are essential. This position offers an annual compensation range of $70,000 to $80,000 and is remote. J-18808-Ljbffr