Customer Service Specialist

Customer Service SpecialistPrint (https://www.governmentjobs.com/careers/leecounty/jobs/newprint/5335038)ApplyCustomer Service SpecialistSalary$19.50 HourlyLocationFort Myers, FLJob TypeFull-Time RegularJob Number07923KLDepartmentAnimal ServicesOpening Date05/07/2026Closing Date5/10/2026 11:59 PM EasternFLSANon-ExemptDescriptionBenefitsQuestionsDescriptionLee County is looking for a compassionate and dedicated Customer Service Representative to join our Animal Services team. In this role, you'll deliver outstanding customer service, handle inquiries, manage complaints, process orders, and provide vital administrative and operational support. Whether in-person, over the phone, or in the field, you'll interact with the public in a professional and positive manner.Duties and ResponsibilitiesWhat You'll DoServe as the primary contact for customers, resolving inquiries, processing orders, and ensuring satisfaction.Assist with forms, reports, and data entry in the department's database.Manage stray animal control requests and communicate with field operations.Assist in the veterinary clinic, vaccinate stray animals, and occasionally fill in for Animal Services dispatch.Help customers with various needs while maintaining accurate records of interactions.Education, Experience, LicensingWhat We're Looking ForHigh school diploma or GED (or equivalent)One (1) year of fast-paced customer service experiencePreferred SkillsValid driver's license with an acceptable driving recordAnimal handlingProficiency in Microsoft OfficeExperience with Chameleon softwareFamiliarity with communication systems, such as two-way radios and digital camerasStrong written and verbal skills; ability to explain policies clearlyExcellent organizational skills with a focus on problem-solving and customer satisfactionSupplemental InformationWork ScheduleHours: Monday – Saturday, 8:00 AM – 4:30 PMRotations: Rotating days off with one late evening shift each week (until 5:30 p.m.)Why Join Us?As a Customer Service Representative with Animal Services, you'll directly contribute to the well-being of animals and the community. Your work will help ensure animals are treated with care, safety, and respect, fostering a positive relationship between the department and the public. The role offers a chance to make a real difference in creating a compassionate and safer environment for residents and animals alike.About the DepartmentLee County Domestic Animal Services is dedicated to protecting public health and safety through effective animal control and shelter services. The department enforces animal-related laws, reunites lost pets with their owners, provides care and adoption services for animals in need, and educates the community on responsible pet ownership. Through enforcement, outreach, and collaboration, the department works to create a safer and more compassionate community for people and animals.About Lee CountyLee County is located in beautiful Southwest Florida and is home to over 800,000 residents. We are dedicated to serving our community with high-quality services and a focus on sustainability and innovation. Join us in making Lee County a great place to live, work, and visit. Find out more about Lee County at Lee County Government (https://www.leegov.com/) .EMERGENCY RESPONSE/RECOVERY ACTIVITIES:All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.Below is a brief breakdown of what's included in the benefits package that is offered to our employees.For a more detailed look into our benefits package, please click visit our webpage at www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/FULLTIME%20ACTIVE%20LCBOCC%202024%20Plan%20Year%20OE%20Guide%20FINAL%20AON%202023.09.12.pdf.To view our employee paid premiums, please visit: https://www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/2024%20Active%20Employee%20Rates.pdfHealth Benefits:• Medical Insurance• Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.• Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.• Dental Insurance• Vision Insurance• Flexible Spending Accounts• Medical Reimbursement Account• Dependent Care Reimbursement Account• Pharmacy, including Mail-Order Pharmacy• Informed Health Lines (Nurse Hotline)• Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)• Optional Life Insurance• Long-Term Disability (60% of pre-disability salary at no cost to employee)• Short-Term Disability• Sick Leave Pool• Flu vaccinations• Wellness ProgramsFinancial Benefits:• Florida Retirement System (FRS)• Two Retirement Plan Options:FRS Pension Plan (Defined Benefit)FRS Investment Plan (Defined Contribution)• Deferred Compensation (457) Plans• Financial Savings/Management Programs• Eligible for membership with Suncoast Credit Union• Employee Leave Benefits• Holiday Pay - 11 Paid Holidays Annually• Paid Sick Leave• Paid Vacation Leave• Bereavement & Civic Duty Leave• Family and Medical Leave• Military Family & Medical Leave• Educational LeaveEmployee Assistance ProgramServices available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.United Way 2-1-1 (Lee County Employee Resource Program)Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.Educational AssistanceReimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.01Do you possess a valid driver's license with an acceptable driving record?YesNo02How would you rate your comfort level handling animals (e.g., stray dogs or cats)?Very comfortableSomewhat comfortableNot comfortableI have no experience with animal handling03Work hours and days are Monday - Saturday, 8:00 a.m. to 4:30 p.m. Rotating days off and staying late one night a week until 5:30 p.m. Do you have the ability to work these hours?YesNo04Which of the following software tools have you used in a professional setting? Be sure to include this experience in your work history.Microsoft WordMicrosoft ExcelMicrosoft OutlookChameleon animal management softwareOther animal shelter or veterinary clinic softwareNone of the above05Do you possess customer service experience in a fast-paced, professional customer service or closely related experience? Be sure to include this experience in your work history.Yes, 0-1 yearYes, 1-2 yearsYes, 3 or more yearsNo, I do not have this experienceRequired QuestionEmployerLee County GovernmentAddressP.O. Box 398 ATT: Human Resources Fort Myers, Florida, 33902Phone(239) 533-2245Websitehttps://www.governmentjobs.com/careers/leecountyApplyPlease verify your email address Verify Email