Customer Service/Sales Representative

Benefits:401(k) matchingEmployee discountsFlexible scheduleBenefits/PerksCompetitive CompensationPaid Time OffCareer Growth OpportunitiesFlexible Schedule Job SummaryWe are seeking a Customer Service/Sales Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.ResponsibilitiesReceive a high volume of inbound calls and emailsIdentify the reason for the customer's call, collect relevant information, and provide solutionsUse best practices in customer service techniques to develop rapport and build relationships with customersMeet personal and team quotasAttend trainings to maintain up-to-date skills and knowledgeInteract with high volume of customers in store and provide excellent customer service QualificationsHigh school diploma/GEDPrevious experience as a Customer Service Representative or in a similar role is preferredExcellent phone and verbal communication skillsUnderstanding of active listening techniquesAbility to work well under pressureHighly organized with the ability to prioritize projects and manage time effectively