Network Operations Engineer

Network EngineerReports To: Director of Network Engineering Location: San Francisco, California Position SummaryThe position will focus on the core functions of network and security support, implementation, analysis, maintenance, administration and reporting for Retail and Corporate environment, as well as Supply Chain. This individual will be required to apply solid technical, business, and problem solving skills in any situation. Through initiative, leadership and teamwork, this individual will create productive relationships with business units and internal IT teams. This person will exercise these responsibilities in compliance with Sephora policies and along with industry best practices. ResponsibilitiesEnvironment Support 600 stores, Corporate offices, and Distribution Centers (warehouses) Work closely with business and application owners on troubleshooting, support, and documentation of new application deployment and enhancements Troubleshoot Palo Alto/Fortinet firewalls and services Engineer application and network designs to ensure compliance with corporate security policies and security best practices Participate in oncall rotation Configure and install network and security related hardware and software Provide day-to-day support of the LAN (Cisco), WAN, and WLAN (Aruba) network Experience in WAN environments, installing and troubleshooting circuit problems (MPLS, OCxx, T1, DS3) and traffic shaping/QoS Perform scheduled and emergency network maintenance Manage and maintain network and security documentation through collaborative applications Work with application owners on troubleshooting issues, even though it may not be network related issue Troubleshoot network and provide Post Incident Writeup (PIR) and present to management Provide strong customer service and facilitate collaboration between project teams and clients. Proactively identify, isolate and resolve network problems to avoid minimal impact to the business Perform internal audits and reviews to ensure compliance with all security policies and procedures which includes internal penetration and vulnerability scans Evaluate new and emerging network security trends, products and technologies Create and update Jiras for Kanban and project related tasks Skills and Knowledge RequiredTo meet the above responsibilities, we are looking for a well rounded individual, with communication, working with stakeholders, and working/tracking projects end-to-end. Must Haves. NOT all specific technologies are requiredTechnologies: Automation experience a big plus (Ansible, Python) Scripting – Python/Ansible or other scripting tools Experience configuring/troubleshooting of Fortinet, PAN, or other layer7 Firewalls Experience with corporate and supply chain network build-out Load balancer experience (F5 and other lb technologies) Experience using tools to gather data to present to manager/leadership:Splunk, Solarwinds, etc…Soft Skills – Verbal and written communication are key attributes to be successful in this positionBe able to business needs and translate technical tasks Must be results orientated, self-motivated and possess high-energy Must be customer-service-minded and tactful when dealing with customers. Ability to establish and maintain effective working relationships with customers, vendors, coworkers, employees and upper management Must be proactive and come to management with suggestion on what we should be doing. Cannot be a person waiting for directions/instructions, only guidance. Must love documentation, including:Visio/Lucidchart Tracking tasks using Jira/SmartSheet/OnenoteHighly RecommendedExperience setting up, configuring of enterprise monitoring applications, Splunk, Solarwinds….