Service Advisor - HVAC Dispatcher

Service Advisor - HVAC Dispatcher | $24.00 to $29.00 per hour, depending on experience Work hours: Monday through Friday | Business HoursYou will be the hub of our service operations, the first voice residential customers hear when they call, the coordinator our technicians count on, and the person who keeps the board organized and profitable from open to close. You'll report to our Operations Manager day-to-day, with our Service Manager available for technical backup on larger issues. Residential service drives the majority of daily call volume; our growing commercial maintenance program adds structure and long-term account work to the role.Pace Heating and Air | Albany ORProudly serving residential and commercial customers across the region. From the homeowner whose furnace went out on a cold morning to the commercial building manager managing a service contract, our customers depend on us to show up and do the job right. We handle residential service, maintenance agreements, new construction, and commercial work - and the dispatcher makes all of it run.Benefits / What We ProvideMedical Insurance 75% paid by employerDental & Vision insurancePaid HolidaysPaid time offProfit sharingServe a loyal base of residential customers who depend on you, alongside a growing portfolio of commercial accountsReport to a supportive Operations Manager who will invest in getting you up to speed and set you up to succeedWork alongside experienced field technicians who respect good dispatch supportWhat You Will Be DoingOwn the service dispatch board daily across Pace and Loren's brandsAnswer inbound residential and commercial service calls - you are the first voice customers hearBuild lasting relationships with homeowners and commercial accounts through professional, caring communicationSchedule and dispatch field technicians based on skill, location, and job priorityOpen, manage, and close work orders in Acowin (our service management software)Build repair estimates and maintenance proposals with parts and labor detailFollow up with customers on pending quotes, scheduled work, and completed jobsSupport commercial maintenance scheduling, contract tracking, and account follow-upIdentify maintenance agreement and upsell opportunities from the service boardWhat We Are Looking For2+ years of HVAC dispatching, service coordination, or service advisor experienceWorking knowledge of HVAC systems - residential and/or commercialExperience with field service software (Acowin, ServiceTitan, FieldEdge, or similar)Strong customer service skills - warm, composed, professional, and clear on the phone with homeowners and commercial customers alikeAbility to build quotes combining parts and laborProven ability to manage and prioritize a live dispatch board under pressureStrong PlusesResidential HVAC service experience - understanding the homeowner relationshipCommercial HVAC service or maintenance contract backgroundExperience with flat-rate and time-and-materials pricingBackground supporting multiple service brands or locationsservice, service dispatcher, dispatcher, customer service, scheduling, appointment scheduler, customer rep, admin, administrative assistant, administrative person, receptionist, hvac dispatcher, dispatch, technical, green company, team, coordinator, service coordinator, call scheduler, answer phones, service customers, team coordinator