Relationship LCC
Overview:
In this role, you will strengthen key account relationships through benefit education and strategic consultation. You'll drive year-round education to boost plan participation, engagement, and retention while delivering exceptional client experience. You'll collaborate with Sales, Brokers, Implementation, HR, and Operations to resolve complex benefit issues and optimize plan utilization. The position blends in-person and virtual presentations with travel to deepen client connections and impact. This is a fast-paced, inclusive environment where your expertise helps clients maximize benefits. Compensation / Benefitsbest-in-class benefits start Day 1focus on mental health and well-beingpaid company time off for volunteeringinclusion and belonging culturementorship and ongoing trainingcareer progression opportunities
Responsibilities:
- Design and execute year-round benefit strategies and communications for assigned clients
- Lead worksite meetings, wellness sessions, and enrollment-related education for employees
- Manage relationships with internal and external stakeholders to drive enrollment and strategy adoption
- Continuously upgrade benefits knowledge and act as a subject-matter expert
- Maintain a structured schedule for meetings, calls, and partner collaborations
- Deliver benefit strategies through on-site, virtual, or recorded presentations
- Analyze benefit trends and develop education plans to maximize plan/resources
- Achieve high client satisfaction and engagement
- Collaborate across teams to resolve escalated benefit issues
Key requirements:
- Five years of client service or client relationship management experience in a fast-paced environment
- Experience in benefits
- Strong presentation skills with ability to engage large audiences
- Strategic thinker with ability to assess needs and propose innovative solutions
- Willingness to travel to support client visits
- College degree is not required, experience or military background accepted
Relationship-building
Effective communication
ProfessionalismProblem-solving
AdaptabilityADP's Human Capital Management tools and services