Certified Emergency Dispatcher Salt Lake

FT / PT Status – Full-Time Salary – $27.51 - $27.51 Hourly Wage Remote Work / In-Office – In-Office / On-Site Recruiter – Dora Collier | dcollier@utah.gov | 3853476334 Application Deadline – 6/2/2026 Key ResponsibilitiesWould you like to have a job that makes a difference? Would you like to help the public and first responders? Would you like a rewarding career with great benefits instead of just a job? Would you like to be able to retire in 25 years? If so, being a Certified Emergency Dispatcher with the UtahDepartment of Public Safety could be just the career for you. IncentivesOne for One salary credit may be given for prior Emergency Dispatch experience$2,500 hiring bonus for those with current Emergency Dispatch certification (Utah POST Dispatchcertification)*$1,000 signing bonus to a new hired Dispatcher with no experience or with out of statecertification*After successfully completing full background investigation, polygraph and drug testDispatchers are the critical link between callers and first responders. The purpose of this job isto provide dispatching services to single and/or multiple jurisdictions which include, but is notlimited to state and local public safety agencies, the Highway Patrol, local law enforcementagencies, fire departments and other state agencies. Dispatchers receive calls for one or acombination of emergency police, fire, and medical services, and dispatch the appropriate personneland equipment in response to the calls. Dispatchers often make urgent decisions affecting the life,health, and welfare of the public and public safety employees. Dispatchers are required to obtainEmergency Medical Dispatch (EMD) certification, and also Dispatcher Certification through POSTwithin the probationary period and maintain both certifications thereafter.Do you have previous Emergency Dispatch experience? If so, you may qualify for a higher hourlyrate.The Utah Department of Public Safety Certified Emergency Dispatchers participate in the PublicSafety Retirement plan which is just a part of the benefits that the State of Utah offers. Otherbenefits include; 12 paid holidays each year, 4 hours of annual and 4 hours of sick leave grantedeach pay period for a total of 104 hours each year.Principal DutiesReceives 9-1-1 emergency and non-emergency calls. Interrogates callers to determine the nature andlocation of the incident and dispatches law enforcement officers, Emergency Medical Services (EMS)personnel, fire personnel, and public works personnel.Interprets information from callers to determine the priority of an incident, and makes urgentdecisions affecting the life, health, and welfare of the public and public safety employees. Calmscallers and provides instructions as required by the circumstances.Relays geographical information to responding units including air ambulances, search and rescue,forest service personnel, fire units, and EMS units.Uses a phone, radio, and computer simultaneously.,Monitors multiple computer screens to track calls for service and all on-duty personnel (lawenforcement, fire, EMS) for all user agencies.Accesses confidential files relating to wanted persons, driver license files, motor vehicle files,warrants, and protective orders. Enters data and maintains entry files for all user agencies.Relays information to appropriate agencies.Monitors, transmits, and receives information over multiple radio frequencies to detectemergencies, exchange information or provide dispatch services.Informs appropriate agencies of law enforcement, fire, and/or EMS-related calls.Receives, updates, and broadcasts Amber Alert notifications.Makes a variety of telephone calls relating to vehicle dispositions, wreckers, and notifications toparents of juveniles and relatives of accident victims. Receives, records, and forwards calls forservice from one agency to another as needed.QualificationsThe ideal candidate-The Ideal Candidate Will PossessThe ability to type a minimum of 30 wpm.The ability to accurately transcribe spoken information to relay to first responders .The ability to maintain their composure, reassure the callers, and collect precise information incrisis situations. The ability to take information from multiple sources regarding an ongoingsituation and produce an accurate narrative that includes the key elements and facts.The necessary skills to be able to concisely paraphrase vital information. The aptitude to be ableto prioritize emergency and non-emergency calls.The ability to operate a variety of radio and telephone communications equipmentThe ability to work rotating shiftsTesting will take place in Taylorsville 4501 S 2700 W-Wednesday June 10th and Thursday June 11thAdditional information regarding testing will be emailed to you after the recruitment closes. For those who pass the test interviews will be held the week of June 22-26Must complete and pass a Level II background investigation as well as a polygraph and drug test.New hires will be required to obtain Emergency Medical Dispatch (EMD) certification during theprobationary period and maintain thereafter.Dispatchers in this job are required to obtain Dispatcher Certification through POST within theprobationary period and maintain thereafter. Dispatcher Certification through POST and a full-timework schedule (at least 2080 hours annually) establish eligibility for Public Safety Retirement inaccordance with HB 115; 2015 Legislative Session that amended Utah Code Sections 49-14; 49-15;49-23.Applicants may not have been used other drugs not classified as hard drugs within one (1) yearprior to the initial test date. Other drugs include the following listed drugs, their chemicalderivatives and synthetic equivalents: marijuana, amphetamines not injected, anabolic steroids,hashish, amyl nitrates. In the state of Utah recreational marijuana use is illegal.Risks found in the typical office setting, which is adequately lighted, heated and ventilated,e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc. Workexposes incumbent to highly stressful situations including life or death decisions involving thesafety of officers, fire, and EMS personnel, and the general public.Typically, the employee may sit comfortably, possibly for extended periods of time, to perform thework; however, walking; standing; bending; carrying light items; driving an automobile, etc. Mayhave to work for sustained periods of time. Work is performed in an office, computer room, or otherenvironmentally controlled room; and involves sensitive contact with members of the public, who maybe hostile, emotional, unstable, or physically or mentallydistraught.About The RoleLocation –2060 S 2760 WSalt Lake City, Utah, 84104United StatesBackground Check Required – A comprehensive background investigation, which may include a polygraph, may be required.Drug Test Required – YesSchedule Code – B - Competitive Career Service Why You Should Join Our Team BenefitsIn Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah , click here . Other benefits may include: Job Stability: Enjoy the security and reliability of employment within a well-established organization. Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization. Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals. Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support. The Agency The Utah Department of Public Safety (DPS) is comprised of 12 divisions and bureaus that include the Utah Highway Patrol, the Division of Emergency Management, Driver License division, Statewide Information and Analysis Center(SIAC), State Bureau of Investigation (SBI), State Fire Marshal, Highway Safety Office, Communications, State Crime Lab, Bureau of Criminal Identification, and Peace Officers Standards and Training (POST). The DPS dive team, aero bureau, CERT team and Public Protection Unit (PPU) also fall under the Department of Public Safety. DPS is made up of more than 1,500 state employees who are stationed across Utah.The mission of the Communications Bureau is to provide effective communications support for public safety agencies; provide useful communications services for the public; and effectively manage the state's public safety communications resources. EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.