IT Support Engineer

Hello All,Greetings from Rootshell Inc.Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking IT Support Engineer for one of our client, Please share your resume with current location & full contact infoRole:IT Support EngineerLocation:San Francisco, CA (Onsite)Job description:Description:This IT Support Engineer will provide frictionless support, share best practices and be a trusted advocate for our internal customers. A successful IT Support Engineer must have a strong understanding of common internet and SaaS applications (browsers, Slack, Google Workspace, Office), hardware (Apple/Windows), mobile phones and devices, networks, virtual desktops and operating systems. The ideal candidate will also have great attention to detail and will be comfortable working in a fast-paced environment. Quick issue resolution and regular proactive maintenance are key to keeping the organization running.Required Skills:• 3+ years experience with Mac and PC technical support.• 3+ years experience working in a heavily SaaS based environment with responsibility managing user/role based access to systems.• 2+ years supporting VDI solutions (VMware, AWS).• Flexible for early morning coverage and some late evening support.• Experience with high priority escalations and high-pressure situations.• Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.• Excellent communication skills and customer service attitude.• Self-starter with initiative and a high 'figure it out' factor.• Proven desire to take ownership of tasks and projects and follow through to completionWith regardsNaveen | Talent AcquisitionRootshell Enterprise Technologies Inc.Naveen@rootshellinc.com | www.rootshellinc.com