SALES - CUSTOMER SERVICE

Job TitleThis is a full-time non-exempt position. Monday - Friday 8:30am - 5:30pm.Essential FunctionsSelling Corvette parts primarily through in-coming phone calls.Customer Service: answering questions and finding solutions to problems while utilizing our software, website and 200+ years of experienced staff.Following up with previous customers.Generating quotes for international orders.Online chatting through our website.Key Skills and Competencies of the Position Include, But Are Not Limited To:Demonstrates a high level of customer service empathy, professionalism, and respect.Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers' concerns are understood, and resolution is clearly explained.Process customer orders/changes/returns according to established department policies and procedures.Exemplifies high levels of quality, productivity, and efficiency in a manner consistent with continuous quality improvement.Provides timely feedback to the company regarding service failures or customer concerns.A willingness to learn and a passion for helping people.Answering customer requests or inquiries concerning services, products, billing, etc.Delivering superior service identifying and resolving customers' issues using problem-solving skills.Building a positive rapport across a variety of personality typesContinually maintaining a working knowledge of our clients' products, services, and promotions.Putting the customer first and remaining polite and professional at all times.RequirementsThe successful candidate's qualifications will include:Willing to learn and accept feedback.Detail and goal oriented.Friendly personality.Clearly communicates with others.Customer service experience (preferred).Basic car knowledge (preferred).Working ConditionsAbility to work in a fast paced, call center environment.Dexterity of hands to operate a computer keyboard.Seeing to read and review material for accuracy.Hearing and speaking to exchange information with customers and co-workers.Ability to sit for extended periods of time