Remote Principal Architect

A company is looking for a Principal Architect - Remote. Key Responsibilities Own the end-to-end voice solution architecture for Amazon Connect, including IVR/contact flows and routing strategies Design and deliver integrations between Amazon Connect and enterprise systems, optimizing self-service voice experiences Partner with cross-functional teams to translate business outcomes into technical designs and ensure solutions meet security and compliance needs Required Qualifications 5+ years of experience designing and delivering contact center/IVR/voice solutions in production environments 3+ years of hands-on experience with Amazon Connect voice implementations 3+ years of experience with telephony fundamentals Experience designing conversational/self-service experiences using Amazon Lex or equivalent Ability to run technical workshops and mentor engineers