Personal Travel Concierge (Outbound Sales)

About Scenic Group For nearly 40 years, Scenic Group has set the standard in luxury travel, offering award‑winning river cruises, ultra‑luxury expedition yachts, and curated land journeys worldwide. Its portfolio includes Scenic Luxury Cruises & Tours, Emerald Cruises & Tours, and Mayflower Cruises & Tours, delivering immersive experiences across all seven continents. Scenic operates The World’s First Discovery Yachts™: Scenic Eclipse, with a next‑generation vessel, Scenic Ikon, launching in 2028. Emerald Cruises continues to expand its river and yacht fleets, with new ships debuting from 2026 through 2028 across Europe and warm‑water destinations. Emerald Azzurra and Emerald Sakara will be joined by Emerald Kaia in spring 2026, further enhancing luxury yacht cruising with itineraries across the Mediterranean, Adriatic, Caribbean and Central America, as well as the Seychelles and Indian Ocean. Driven by a commitment to innovation and exceeding guest expectations, Scenic Group ensures that every journey—whether by river, ocean, or land—delivers moments of wonder and creates memories that last a lifetime. Scenic Group US/LATAM is looking to hire an Outbound Personal Travel Concierge to join our team. This remote, full‑time phone‑based role requires excellent communication and customer‑service skills. Essential Functions Deliver exceptional guest experience either over the phone or via email. Process sales calls to close new individual sales for direct guests. Answer detailed questions regarding itineraries, ships, and land programs offered by Scenic Luxury Cruise & Tours and Emerald Cruises. Accurately quote rates, promotions, and flights using Sabre software; provide general information about ships, onboard experiences, and itineraries. Utilize techniques to upsell suite categories, hotel packages, and ancillary products. Communicate and follow up with guests to collect payment. Develop positive working relationships with various departments and staff worldwide. Adhere to company policies and guidelines, including attendance and workforce adherence. Provide 5‑star service to direct guests at all times. Achieve monthly KPI’s, including minimum guests booked, attendance adherence, and successful call monitoring. Other Duties This job description is not exhaustive and may change with limited notice. About You Positive, can‑do attitude. Reliable and self‑motivated. Can work with minimal supervision. Excellent communicator with colleagues, leaders, and direct guests. Highly organized and able to process a high number of dials and emails daily. Strong desire to close sales while delivering an excellent guest experience. Exceptional problem‑solving skills, accuracy, and a high attention to detail. Quick learner with a desire to develop and grow within a collaborative team environment. Sales‑oriented and results‑driven. Competent computer skills. Able to multi‑task and handle multiple files daily (outbound and servicing existing clients). Experience handling a high level of outbound calls / sales leads. Experience with an ocean‑cruising company; luxury travel experience preferred. Former travel agents are encouraged to apply. Experience with Sabre flight software is a plus. Intermediate or advanced knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint). Experience in a call center (customer service/hospitality environment) is desirable. Experience in the cruise industry or travel industry (required). Minimum 2 years of outbound sales experience (high volume of dials preferred). Schedule Availability Work shift flexibility: Your shift can fall anytime between 9:00 am to 8:00 pm EST Monday through Friday. The department is open on Saturday & Sunday, and additional shifts may be assigned on weekends as needed. Pacific Standard Timezone (PST) variation: Personal Travel Concierges located in PST will work a permanent 9:00 am‑5:00 pm PST (Monday through Friday). Weekend schedules are optional at this time, but shifts may be assigned depending on business needs. Training Environment Training will take place virtually for approximately four to six weeks. You will receive in‑depth training, including quizzes to measure success with the program. Personal Travel Concierges are expected to arrive on time and be prepared to learn. Work Environment This is a work‑from‑home position. Your home office must be quiet with no outside noise or interruptions. Home internet should have a minimum of 100 Mbps download / 50 Mbps upload. Call center operations run Monday‑Friday (9:00 am‑8:00 pm EST) and Saturday‑Sunday (10:00 am‑6:00 pm EST). Personal Travel Concierges located in PST will work a permanent 9:00 am‑5:00 pm PST shift (Monday‑Friday). Weekend schedules remain optional, with shifts potentially assigned as needs arise. Compensation and Benefits We offer a very attractive compensation package, including a competitive salary and a rich benefits package: Medical, Dental and Vision coverage, Life Insurance, Short‑Term and Long‑Term Disability coverage, and a 401(k) plan with company match. Scenic Tours USA, Inc. is an Equal Opportunity Employer. #J-18808-Ljbffr