Customer Service Manager (Teller Manager)

Customer Service Manager  Position SummaryFull time, Non-ExemptPay Grade: Grade 7The Customer Service Manager leads branch operations by supervising teller staff, ensuring compliance with policies, and delivering exceptional customer experience. This role is responsible for managing daily cash operations, balancing accuracy and security, and upholding risk management and compliance standards within the branch. In addition to overseeing staffing, training, and performance development for tellers, the Customer Service Manager serves as a point of escalation for customer concerns and fosters a culture of service excellence. By combining strong leadership with operational expertise, this role ensures branch efficiency,strengthens customer relationships and supports the bank’s overall growth and reputation in the community. Minimum QualificationsAssociate’s degree in business, finance, or related field or equivalent experience.3 years of supervisory experience1 year of banking experience.Knowledge of banking operations and compliance standards (preferred). Key ResponsibilitiesSupervise, train, and coach teller staff.Conduct transactions and oversee daily branch operations, including balancing and compliance.Implement and monitor risk management, security, and cash handling policies.Resolve escalated customer service issues.Support strategic service initiatives and branch goalsFollow all security, risk, and compliance protocols alongside bank policies and procedures. CompetenciesStrong leadership and team-building abilities.Customer-focused mindset with problem-solving skills.Excellent communication and interpersonal skills.Ability to manage multiple priorities effectively.High attention to detail and accuracy with demonstrated ability to handle confidential information responsibly. General RequirementsMust be able to lift and carry up to 10 pounds.Some travel to branch or offsite locations may be required.Ability to sit, stand, and operate a computer for extended periods of time.Must comply with all bank policies, procedures, and regulatory requirements.Maintain a professional appearance and demeanor.Demonstrate confidentiality, integrity, and sound judgment in all interactions.Must be able to work evenings and weekends as business needs dictate.