Customer Service Operations Lead - ERP & Data Quality

CoreResponsibilitiesSupport the Customer Service Manager in managing daily operations and ensuring service level objectives are consistently metCollaborate closely with internal departments to resolve customer issues and improve processesInvestigate service issues, delays, customer comments, and callbacks, and define, implement, and monitor corrective action plansEnsure customer specifications (e.g. TP06, FSM, Galley Diagrams, updates) are accurately captured, maintained, and reflected in the Newrest ERP systemSupervise and coordinate the Operations Center Team and the Operation Winrest TeamEnsure accurate and timely transmission of customer specifications to internal departmentsActive participation in customer-related activities such as MBO meetings and Menu PresentationValidate the consistency, accuracy, and completeness of all operational datasheets in strict compliance with Newrest Golden RulesCollaborate with internal stakeholders to continuously improve data quality, reliability, and system usageServe as acting Customer Service Manager in their absence when requiredJ-18808-Ljbffr