Documentation Specialist

Company DescriptionWhy Campfire? Campfire Interactive is a leader in cloud-based Opportunity Management & Sales Forecasting, Quote Lifecycle Management, and Program, Project & Issues Management. We work with many of the world’s largest automotive suppliers, an exciting industry facing big changes from electrification of vehicles to globally distributed supply chains. Rapid adoption of Campfire software has resulted in our company being named to the Inc. 5000 as one of America’s fastest growing companies.This is where YOU will impact the future of our business. Campfire’s unique, powerful, and cost-effective solution suite has kindled a growing base of happy customers around the world by bringing future and current revenues and costs under a single roof, with advanced functionality to create, analyze, and modify plans, optimize portfolios, and manage long-term profitability. Campfire’s technology sparks unprecedented insight into a company’s bottom line, which can unleash the freedom to focus on the decisions that matter most. Join our visionary tech company and talented and passionate team as we continue to develop such valuable systems.Job DescriptionJob Duties and ResponsibilitiesWe Are Seeking a Documentation Specialist, That Is a Meticulous, Well-organized Individual Who Can Produce And Maintain High-quality, Processes And Training Documentation That Contributes To The Overall Success Of Team Members, Systems, And Tools. This Individual Will Work Collaboratively With Subject Matter Experts And Other Internal Resources To Develop a Variety Of Documents, Including But Not Limited To Job Aides, Reference Material, Process Maps, And Work Instructions. This Includes The FollowingProvides documentation support to capture process and product changes, workflows, and comprehensive requirementsSupport team during emergencies and tight deadlinesQualificationsSuccessful Candidates Will Demonstrate: Ability to work in a collaborative team environment while also being able to execute work independentlyAbility to think out-of-the-box to help provide possible solutions to gapsAbility to problem-solve complex issues independently and with a teamAbility to meet project timelines and deadlines while producing high-quality workEagerness to learn and the ability to adapt to company cultureEstablish and maintain effective working relationships with peers, project team members, and customersExcellent verbal and written communication abilityAbility to work in a fast-paced, start-up environmentAbility to work independentlyAbility to meet deadlinesTechnical SkillsAnalyzes training and product gaps and needs and ensures appropriate training solutions and other key functional documentation is provided to enable efficient and effective execution of key business initiativesResponsible for improving the overall quality and completeness of product documentationWork with internal teams to develop an understanding of the organizational needs; research, outline, write, and edit new and existing contentTranslate technical ideas and processes into easy-to-understand documentation using established templatesControl access to documents, remove documents that are obsolete, and maintain version integrityCreate training documentation, product specifications, release notes, and help documentation for end-usersFacilitates accuracy of documentation through extensive interaction and collaboration with the Customer, Product Manager, Operations, Development, Customer Support, and QA teams.Superior writing skills with attention to detail regarding grammar, spelling, and punctuationStrong working knowledge of Word and PowerPoint. Able to create process flows using Visio or similar programsGood writing skills, documentation as a careerSkilled at multitasking and ability to adjust to changing priorities and deadlinesExperience with technology, software, and relevant domain knowledgeRelevant industry knowledge, ability to work independently, ability to communicate with people, project management, ability to meet deadlinesWork ExperienceAt least 2 years of experience in testing enterprise-scale software productsAt least 2 years of experience writing technical/functional product documentationExperience training on software and processEducational ExperienceBachelor’s degree in information technology or related fieldAdditional InformationCurrently, Campfire is working remotely with the exception of 1 day a week in office time.All your information will be kept confidential according to EEO guidelines.We do not accept unsolicited 3rd party resumes.