Satellite Communications Technician

Position Overview We are looking for a SATCOM Technician to support the maintenance and troubleshooting of satellite communication systems at our teleport facility. This role requires strong technical expertise and problem-solving capability to ensure reliable operations across RF, baseband, and IP-based systems. The SATCOM Technician collaborates with NOC technicians, engineering, vendors, and cross-functional teams to maintain system performance, support critical operations, and contribute to continuous improvement initiatives while mentoring junior team members. Responsibilities Maintain and troubleshoot RF, baseband, and SATCOM systems and equipment Ensure uninterrupted satellite signal transmission and reception Resolve issues involving satellite modems, up and down converters, and IP-based transport systems Provide escalation support for complex or unresolved SATCOM issues Collaborate with Tier I technicians and engineering teams to resolve recurring or critical issues Maintain accurate records of configurations, incidents, and resolutions Prepare maintenance logs, technical reports, and standard operating procedures Ensure documentation complies with internal standards and audit requirements Train and mentor junior technicians on troubleshooting techniques and procedures Develop training materials and lead sessions to strengthen team capabilities Conduct routine audits and quality checks on SATCOM infrastructure Assist engineering teams with planned upgrades and maintenance activities Support the development and review of standard operating procedures and maintenance checklists Participate in an on-call rotation and respond to critical outages with rapid fault isolation and recovery Provide clear and professional updates during incident management Contribute to internal reviews and continuous service improvement initiatives Qualifications 3 to 5 years of experience in satellite communications, RF, or IT network support Strong knowledge of RF systems, satellite modems, IP networking, and system integration Understanding of Linux and Windows-based systems Strong troubleshooting, documentation, and time management skills Experience using test equipment such as spectrum analyzers, signal generators, and power meters Additional Requirements Experience with routers, switches, firewalls, and SNMP-based monitoring tools is considered an asset Experience with teleport or broadcast operations is preferred Ability to support rotating 24 by 7 on-call schedules, including weekends and holidays Ability to respond to incidents outside of standard working hours Occasional travel to support remote locations Ability to lift equipment, perform installation tasks, and work at height including ladders Comfort working in mixed environments including office space, equipment shelters, rooftops, and outdoor conditions Tolerance for exposure to noise, vibration, and weather conditions during inspections and maintenance Compensation 65,000 to 95,000 Position Type Full-time We have 1 available position(s). LI-CH1# #SF